At a Glance
- Tasks: Lead omnichannel projects, ensuring seamless client experiences and stakeholder alignment.
- Company: CHANEL, a luxury retail brand with a focus on innovation and client experience.
- Benefits: 12-month fixed-term contract, inclusive culture, and opportunities for personal growth.
- Other info: Join a dynamic team and immerse yourself in the luxury retail industry.
- Why this job: Make a real impact in a global environment while enhancing client journeys.
- Qualifications: Experience in digital and data management, strong project management skills.
The predicted salary is between 56700 - 69300 £ per year.
CHANEL is a luxury retail and jewelry company developing a global, three-divisional client data platform that supports international client recognition and seamless client experiences across its ecosystem.
Responsibilities:
- Lead and monitor omnichannel workstreams, ensuring visible progress, documented decisions and stakeholder alignment.
- Translate business, regulatory and client needs into scenarios, use cases and end-to-end client journeys.
- Drive coherence across client touchpoints, including cross-regional login journeys, touchpoint adaptations and UX/UI improvements.
- Partner with Regions, Divisions, Business, IT and Legal teams to gather requirements, identify implications and shape aligned solutions.
- Manage evolutions to the Global Client Preference Centre, including regulatory changes, new-market deployments and touchpoint integrations.
- Monitor consent-data quality, completeness, KPIs and trends.
- Coordinate cross-regional and cross-divisional discussions on client engagement topics, including global digital account coherence and digital-platform adaptations.
- Act as a central point of contact for the Pioneer Community, facilitate meetings, prepare materials, communicate progress and decisions, and help resolve blockers.
- Coordinate the assessment and communication of client-data incidents, including remediation actions and potential implications.
Requirements:
- Several years of experience in digital, omnichannel and/or data-management environments.
- Strong project-management experience across multiple workstreams in partnership with Business and IT teams.
- Ability to manage diverse stakeholders, build trusted relationships and communicate with clarity and influence.
- Client-oriented mindset and appreciation of customer experience.
- Proactive, pragmatic and accountable approach with flexibility across strategic and operational priorities.
- Comfort with complex problem-solving, curiosity for different perspectives and adaptability as needs evolve.
- Excellent organisation, attention to detail and time management, with the ability to deliver under pressure.
- Strong written and verbal communication skills.
- Proficiency in PowerPoint, Excel and Word.
- Nice to have: experience in or understanding of consent management and privacy topics, familiarity with luxury retail, curiosity to immerse yourself in the industry.
Conditions:
- 12 Months Fixed-Term Contract from November 2026.
- The role offers exposure to a highly transversal international environment and a programme with House-wide impact.
- The company supports an inclusive culture focused on personal growth and collective progress.
project manager in omnichannel client data in London employer: Chanel, Inc.
CHANEL is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong commitment to employee growth, you will have access to continuous learning opportunities and the chance to lead impactful global initiatives in Travel & Expense management. Enjoy the unique advantage of working for a prestigious brand that values innovation and collaboration, while also offering competitive benefits and a supportive environment for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land project manager in omnichannel client data in London
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Chanel, Inc.. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Chanel, Inc..
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Chanel, Inc..
We think you need these skills to ace project manager in omnichannel client data in London
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Chanel, Inc. and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Chanel, Inc.
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Chanel, Inc. will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Chanel, Inc..
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Chanel, Inc..
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Chanel, Inc.. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
