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- Tasks: Manage daily operations to ensure a seamless luxury experience for clients.
- Company: Join CHANEL, a leader in luxury retail with a commitment to excellence.
- Benefits: Enjoy private medical insurance, online GP access, and a supportive work environment.
- Why this job: Be part of a team that transforms the luxury experience and impacts sustainability.
- Qualifications: Strong communication skills and a passion for creating exceptional client experiences.
- Other info: Inclusive culture focused on personal growth and collective progress.
The predicted salary is between 36000 - 60000 £ per year.
CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience.
The Boutique Operations Manager will manage the day to day running of the Heart of House, ensuring that effective support is put in place for the Boutique to run at its maximum productivity. The Boutique Operations Manager will make tactical and strategic decisions in support of carrying out the Company mission, providing the operational platform for their business to deliver the most beautiful experience to the client. The Boutique Operations Manager will report to the Boutique Director and will act under their supervision and that of the Deputy Manager in their absence.
- Managing HR tools, processes and procedures ranging from rotas to new starter onboarding and payroll to contribute towards an outstanding employee experience.
- Providing our clients and employees a safe and welcoming environment is a key impact of this role, through managing the Boutique Security in concert with our Security Team.
Excellent listening and communication ability that brings the best out of, and protects those around you, setting them up for success.
The UK Region plays a pivotal role in delivering on CHANEL's House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.
Our employee benefits have been created to support you across your professional and personal life by offering you:
- Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members.
- Online GP App with 24/7 appointments available within 24 hours.
- Cycle Scheme participation for a tax-exempt bike and/or accessories.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
Operations Manager, Selfridges London employer: Chanel, Inc.
Contact Detail:
Chanel, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager, Selfridges London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CHANEL, especially those in operations. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by understanding CHANEL's values and mission. We want to show how our skills align with their commitment to luxury and client experience.
✨Tip Number 3
Practice common interview questions but also be ready for situational ones. Think about how we’ve handled challenges in past roles, especially in operations management.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank you email can keep us on their radar and show our enthusiasm for the role.
We think you need these skills to ace Operations Manager, Selfridges London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role at CHANEL. Highlight relevant experience and skills that align with the job description, especially around managing HR tools and ensuring a seamless client experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for luxury retail and how your background makes you the perfect fit for the Boutique Operations Manager position. Don’t forget to mention your excellent communication skills!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to enhance productivity and create a welcoming environment. Numbers and examples can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining the CHANEL team!
How to prepare for a job interview at Chanel, Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into CHANEL's history, values, and current initiatives. Understanding their commitment to luxury and sustainability will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved operational efficiency. This will highlight your capability to bring out the best in those around you.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios related to managing HR processes or ensuring a safe environment for clients and employees. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company culture. This shows your enthusiasm and helps you gauge if CHANEL is the right fit for you. For instance, ask about how they foster inclusivity within their teams or their approach to sustainability.
