Operations Manager, Heathrow in London

The Boutique Operations Manager will manage the day to day running of the Heart of House, ensuring that effective support is put in place for the Boutique to run at its maximum productivity. The Boutique Operations Manager will make tactical and strategic decisions in support of carrying out the Company mission, providing the operational platform for their business to deliver the most beautiful experience to the client. The Boutique Operations Manager will report to the Boutique Director and will act under their supervision and that of the Deputy Manager in their absence.

WHAT IMPACT YOU CAN CREATE AT CHANEL

• Having oversight and responsibility of the Heart of House Team – Stock, Aftersales, and Client Care – and all operational processes within the Boutique, you can support the boutique in delivering the goals of the brand.
• Expertly utilising IT tools such as Y2, RFID, Workday, Microsoft Office, to manage all facets of our Boutique Operations ranging from stock to tills to managing grey market activity. Ensuring the smooth and efficient roll out of any pilots and new apps and technology for the retail teams.
• Managing HR tools, processes and procedures ranging from rotas to new starter onboarding and payroll to contribute towards an outstanding employee experience.
• Ensuring the Boutique environment is flawless by being the point of contact and driver of resolutions for any maintenance issues in collaboration with CHANEL and Heathrow Maintenance Teams. To also be the point of contact for third party contract workers and site visits.
• Providing our clients and employees a safe and welcoming environment is a key impact of this role, through monitoring closely Health and Safety and security procedures, complying with Heathrow Policies.
• Managing Heathrow ID passes scheme; utilising background check tools in line with Data Protection Legislation to secure Airside access to all employees and subcontractors.
• Delivering the required resources to the boutique ranging from stationery, refreshments, uniforms etc so the Boutique team can execute their daily mission seamlessly and ensuring all invoices are correct and authorised for payments.

WHAT YOU WILL BRING TO THE ROLE

• A proven track record in delivering operational excellence in a large, fast paced luxury environment.
• Excellent listening and communication ability that brings the best out of, and protects those around you, setting them up for success.
• Consistent drive to support and develop team members in maximising their employability, and value to the brand.
• Highly developed leadership and people management that enables you to achieve through an expert and diverse team.

YOU ARE ENERGISED BY

• Contributing to a leadership team that supports each other in facilitating the Boutique staff to consistently be at their best.
• Continuing and developing ways of working that are organised yet agile, delivering outstanding accuracy in a fast-paced environment.
• Proactive and collaborative problem solving to deliver best possible outcomes for all stakeholders.
• The need to take care of the minute detail, while maintaining vision of the business’s big picture mission.
• The need to cultivate and protect relationships between the Boutique and Heathrow partners and suppliers.

WHAT YOU WILL GAIN FROM THIS EXPERIENCE

• Delivery of excellence in an environment that places the long-term success of CHANEL at its forefront.
• An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL.
• An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth.

BENEFITS AT CHANEL

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more.
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
• Platforms: Multiple Platforms to support across Wellbeing.
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.

Benefits are eligibility dependent and subject to change at any time. At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.