At a Glance
- Tasks: Elevate fragrance experiences through consultations, storytelling, and engaging events.
- Company: Join CHANEL, a globally recognised luxury brand with a rich heritage.
- Benefits: Enjoy private medical insurance, retail discounts, and wellness support.
- Other info: Be part of a culture that values diversity and personal growth.
- Why this job: Create memorable client connections and make a positive impact on sustainability.
- Qualifications: Passion for client experience, teamwork, and knowledge of perfumery required.
The predicted salary is between 30000 - 40000 £ per year.
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. “In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.
Your role @CHANEL:
As a Fragrance Expert, you will play a key role in elevating the fragrance category through immersive consultations, storytelling, and service-led experiences that connect clients deeply with our brand. You will lead by example in delivering a best-in-class client experience, support business growth through innovative events, and act as a mentor and ambassador to colleagues.
What impact you can create at CHANEL:
- Build long lasting client relationships through a tailored, memorable experience both in-store and through digital channels
- Deliver expert personalised fragrance consultations that captivate and educate clients
- Share product benefits, category knowledge, and application techniques with confidence to clients and colleagues
- Host masterclasses and in-store events to elevate fragrance category
- Use clienteling and data capture tools to actively recruit new clients and grow client portfolio
- Achieve individual and counter sales targets & KPIs
What you will bring to the role:
- A collaborative and team-first mindset
- A passion for client experience and storytelling
- The ability to quickly build rapport and create meaningful client connections
- Confidence in delivering fragrance workshops and engaging events
- A strong understanding of perfumery
- Experience in a client-facing retail environment
You are energised by:
- Creating memorable and emotive experiences for clients
- Working in a collaborative environment that encourages people to perform their best
- Providing coaching and guidance to team members on all aspects of fragrance, empowering them to confidently deliver exceptional customer service and achieve sales goals
- Using empathy and insight to understand client needs
- Contributing in the ongoing and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity, Promoting the autonomy of women
What will you gain from this experience:
- The opportunity to be part of a globally recognised luxury brand known for its timeless heritage
- You will be empowered to take ownership of your impact within CHANEL
- Additional training within fragrance to develop skillset
- The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey
Benefits at CHANEL:
- Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
- Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Fragrance Expert - Selfridges Oxford Street in London employer: Chanel, Inc.
CHANEL is an exceptional employer that champions creativity and personal growth, offering a unique opportunity to work as a Fragrance Expert at the iconic Selfridges Oxford Street. With a strong focus on employee wellbeing, CHANEL provides comprehensive benefits including private medical insurance, mental health support, and lifestyle discounts, all within a collaborative and inclusive work culture that empowers individuals to thrive. Join us in making a positive impact while delivering unforgettable client experiences in a globally recognised luxury brand.
StudySmarter Expert Advice🤫
We think this is how you could land Fragrance Expert - Selfridges Oxford Street in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into CHANEL's history, values, and products. This will not only impress them but also help you connect your passion for fragrance with their mission.
✨Tip Number 2
Practice your storytelling skills! As a Fragrance Expert, you'll need to engage clients with captivating narratives. Think of personal experiences or anecdotes that showcase your love for fragrances and how they can enhance someone's life.
✨Tip Number 3
Show off your client relationship skills! Be ready to discuss how you've built rapport in previous roles. Share examples of how you’ve created memorable experiences for clients, as this is key to thriving at CHANEL.
✨Tip Number 4
Don’t forget to highlight your teamwork! CHANEL values collaboration, so be prepared to share how you've worked with others to achieve goals. This will show you're a great fit for their team-first mindset.
We think you need these skills to ace Fragrance Expert - Selfridges Oxford Street in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for fragrance and client experience shine through. We want to see how much you love what you do and how you can bring that energy to CHANEL!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in retail and client-facing roles. We’re looking for specific examples that demonstrate your skills in building relationships and delivering exceptional service.
Be Authentic:Don’t be afraid to show your personality! At CHANEL, we value uniqueness, so let us see the real you in your application. Share your story and what makes you different from the rest.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Chanel, Inc.
✨Know Your Fragrance Basics
Before the interview, brush up on your knowledge of different fragrance families and key notes. Being able to discuss these confidently will show your passion for perfumery and your ability to educate clients.
✨Master the Art of Storytelling
CHANEL values storytelling, so prepare to share your own experiences with fragrances. Think about how certain scents have impacted your life or how you would create a memorable experience for a client.
✨Showcase Your Client-Centric Approach
Be ready to discuss how you build rapport with clients. Share specific examples of how you've tailored experiences in previous roles, highlighting your ability to connect and understand client needs.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview. Practice delivering a fragrance consultation or hosting a mini-masterclass. This will demonstrate your confidence and ability to engage clients effectively.
