E-Commerce Distribution Supervisor in London

**Location:** 5 Queensway, Croydon, London

**Reports to:** F&B Ecommerce Distribution Manager

**Contract:** Permanent, Full-Time Contract

**Your role @CHANEL**

As an Ecommerce Distribution Supervisor, you will drive the performance of ecommerce logistics operations within a fast-paced distribution environment. Acting as a key link between warehouse operations, inventory and systems teams, you will ensure seamless order fulfilment and high service delivery across the UK. This role offers strong cross-functional exposure, working closely with UK teams, while contributing to operational excellence, system optimisation, and continuous improvement initiatives that support business agility and customer satisfaction. As a trusted cross-functional partner, you will support Distribution Centre teams in achieving shared objectives, working collaboratively with colleagues while leading by example to inspire high performance and accountability.

**What impact you can create at CHANEL**

• Supervise daily warehouse operations, including receiving, picking, packing, and dispatch, ensuring all online orders are processed accurately and shipped on time.
• Lead, train, and motivate a team, improving productivity and maintaining high performance standards.
• Manage staff scheduling, workload allocation, and performance monitoring to meet fluctuating order volumes and tight deadlines.
• Maintain accurate inventory control through regular cycle counts, stock audits, and discrepancy resolution.
• Oversee shipping processes, ensuring correct packaging, labelling, and coordination with courier services to meet delivery targets.
• Utilise Warehouse Management Systems (WMS) and D365 ERP system to track orders, monitor KPIs, and generate operational reports.
• Ensure compliance with health and safety regulations, conducting routine checks and promoting a safe working environment.
• Identify and implement process improvements to optimise workflow efficiency, reduce errors, and increase output.
• Collaborate with customer service, supply chain, inventory and procurement teams to resolve issues and improve overall supply chain performance.
• Provide support, advice and assistance to F&B / Boutique teams when required.

**What you will bring to the role**

• Experience in operational management within ecommerce, logistics, or distribution.
• Strong knowledge of warehouse operations, inventory, and fulfilment processes.
• Proficiency in MS Excel, Outlook, D365, and Warehouse Management Systems (WMS).
• Strong analytical and problem-solving skills with a continuous improvement mindset.
• Excellent communication and stakeholder management across all levels.
• Ability to manage multiple priorities in a fast-paced environment.
• Flexible approach to working hours, including peak periods.

**You are energised by**

• Driving operational performance and achieving measurable results.
• Solving problems and improving systems and processes.
• Working collaboratively across teams.
• Leading teams and creating a positive, high-performance culture.
• Contributing to the ongoing and companywide version of sustainability.

**What you will gain from this experience**

You will develop leadership, operational, and analytical expertise within a global luxury environment. Advanced systems, and cross-functional collaboration, while contributing to impactful business and sustainability initiatives.

**Benefits at CHANEL**

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more.
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
• Platforms: Multiple Platforms to support across Wellbeing.
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.

*Benefits are eligibility dependent and subject to change at any time.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.