Digital E-Retail Manager, Fragrance & Beauty, UK Region in London

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Your role @CHANEL:

• The successful candidate will lead and optimise all Digital activations for E-Retail within the UK Region, ensuring best in class Digital execution, brand alignment and seamless omnichannel experiences.
• Your role will lead on Digital E-Retail strategy in partnership with National Account Managers, managing the implementation for all E-Retail campaigns and Digital projects.
• This role works in close collaboration with local and Region departments across Digital Design, Retail, Sales, Travel Retail and Marketing.
• The role also leads conversations with external Retail partners for topics related to Digital content and campaigns, Digital projects and onsite enhancements.
• The role will be responsible for upholding the CHANEL brand quality and image across all Digital touchpoints.

What impact you can create at Chanel:

• Drive, develop and elevate CHANEL’s e-Boutique experience across the UK Region, delivering seamless Digital journeys that reflect the brand’s luxury standards and drive commercial performance.
• Deliver execution of all Digital campaigns and product launches across all Retailer sites, maintaining the highest level of quality and Brand image.
• Driving operational efficiency by streamlining processes, identifying opportunities and enhancements for management of UK E-Retail operations.
• Drive future elevation of Digital in partnership with National Accounts teams and Retail partners, unlocking new opportunities and enhancing Omnichannel experiences across key platforms.
• Lead the successful rollout of new e-boutiques, executing best in class user experience, brand storytelling and operational excellence.
• Lead Global partnerships, influencing guidelines by championing UK market needs, sharing best practices and contributing to the evolution of CHANEL’s e-Retail vision and guidelines.
• Strengthen strategic relationships with senior stakeholders both internal and external acting as the Digital advisor to drive Digital excellence, UX optimisation and e-boutique development.
• Input into effective management of E-Retail investments, partnering with National Accounts team to drive return on investment.

What you will bring to the role:

• Strong Digital and technical knowledge with 5+ years experience of working with Online systems/platforms.
• Highly organised and detail-oriented, with the ability to prioritise workload and execution.
• Experience managing Digital projects by planning, coordinating and executing initiatives.
• Strong analytical thinking and problem solving attitude.
• Exceptional communication and strong relationship building skills.
• Pro-active mindset with the ability to drive strategy, propose new ideas and influence.
• Experience of working with business stakeholders across all levels of seniority.
• Ability to challenge status quo and propose new opportunities and ideas.
• Collaborative skills and ability to take the lead across departments.

You are energised by:

• Fostering meaningful relationships with internal teams and external partners.
• Thriving in a fast‐paced, highly collaborative environment across regional, local and global teams.
• Strong attention to detail, organisational skills and clear communication.
• Management of projects and optimisation of tools to strive for a best in class Online Client experience.
• Driving change, through simplification of process and operational efficiency.
• Curiosity for new Digital projects and future planning.
• Contributing in the on-going and companywide version of sustainability.

What you would gain from this experience:

• An overarching view of the full Digital landscape, with a varied set of responsibilities that nourish partnerships and collaboration.
• Be a part of an exciting journey, continuously improving Digital operations, brand Image, Business and Client experience within the luxury space.
• Serve as the regional lead for Digital E-Retail, ensuring alignment and consistent knowledge sharing across the Region.
• Working In a Global environment, learning from cross market businesses, representing the UK to drive new concepts and projects.
• Opportunity to collaborate with multiple departments across the Company to experience a diverse range of work, people and opportunities.

Benefits at CHANEL

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more.
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
• Platforms: Multiple Platforms to support across Wellbeing.
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.