Inventory Coordinator

Overview: Inventory Coordinator at CHANEL, located at 5 Queensway, Croydon, CR9 4DL. Contract: Permanent, Full‑Time on site, 40 hours, Monday – Friday. Flexibility across working hours is essential, including weekend support as required. Schedules will be agreed in advance and aligned to the needs of the business.

Role Summary: The Inventory Coordinator is responsible for maintaining system integrity across D365, Y2, and Manhattan SCALE WMS, ensuring accurate stock movements, seamless cycle count execution, and precise reconciliation across multiple warehouse locations. The successful candidate will operate with a high degree of autonomy, analytical rigour, and operational discipline, acting as the primary inventory point of accountability from receipt through to fulfilment and supporting cross‑divisional accuracy in real time.

Responsibilities:

• Maintain accurate stock positions across Fragrance & Beauté lines within D365, Y2, and Manhattan SCALE WMS.
• Plan, coordinate, and execute cycle counts—scheduled or on the fly—in compliance with the annual inventory process, ensuring all counts are documented via WMS.
• Investigate, reconcile, and resolve stock discrepancies in a timely manner.
• Ensure accurate stock movements, resolve discrepancies and maintain optimal stock levels.
• Process stock condition reports, manage inventory control, and cross‑divisional support.
• Support rotational Fashion, WFJ, Distribution Centre (DC), and multi‑site on‑the‑fly cycle counts and batch code analysis.
• Identify and escalate integration gaps between Manhattan SCALE WMS, D365, and Y2, maintaining a clear log of known issues and proposed resolutions.
• Support the creation and release of local products using the D365 product template, ensuring all SKUs are correctly set up in time for launch.
• Coordinate the daily BI Reconciliation report, reviewing, investigating, and resolving discrepancies and negative positions across all three core systems in real time.
• Act as primary inventory point of contact, providing clear and timely written communications to stakeholders including escalations, process updates, and stock status reports.
• Work collaboratively with multiple divisions to investigate and resolve shipment and delivery discrepancies.
• Notice errors, enrich master data, and ensure smooth communication across divisions.
• Assist with various warehouse duties, including import/export activities and sales order support, as needed.
• Comply with departmental KPIs and uphold safe working practices.
• Perform physically demanding tasks such as lifting, reaching, and moving stock safely.
• Demonstrate strong attention to detail, organisational skills, and the ability to collaborate effectively in a team setting.
• Display a proactive attitude, with a willingness to learn, adapt, and handle challenges with diligence.

Qualifications & Desired Skills:

• Advanced Microsoft skills and experience within WMS Manhattan or D365 (highly desirable).
• Strong problem‑solving skills and attention to detail.
• Positive attitude, responsible, adaptable, self‑motivated, and focused on maximising efficiency.
• Team‑player with the ability to respond efficiently and effectively to departmental tasks.
• Strong interpersonal and communication skills, both verbal and written.
• Champions housekeeping best practices and holds the team to the same standard.
• Previous working knowledge of warehouse, inventory management and/or replenishment cross‑system integration.
• Energy for driving operational performance and achieving measurable results.
• Experience in problem‑solving and improving systems and processes.
• Collaboration across teams, leading teams and creating a positive, high‑performance culture.
• Commitment to sustainability initiatives.

Sustainability Commitment:

• Restoring Nature and Climate
• Investing in Circularity
• Advancing dignity and prosperity
• Promoting the autonomy of women

Benefits:

• Physical Well‑being: Private Medical Insurance covering pre‑existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours, Cycle Scheme participation for a tax‑exempt bike and/or accessories.
• Financial Well‑being: Pension, Life Assurance and Retail Discounts across multiple retailers including supermarkets, gyms, days out and hundreds more.
• Mental Well‑being: Employee Assistance Programme and other support lines.
• Platforms: Multiple platforms to support wellbeing lifestyle.
• Arts & Culture: Ticket discounts across major London attractions, CHANEL product discounts and employee‑only sales.
• Employee Recognition: Service awards programme offering CHANEL products, retail vouchers and additional holidays across milestones.

*Benefits are eligibility dependant and subject to change at any time.