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- Tasks: Lead a passionate team to create memorable client experiences at CHANEL.
- Company: CHANEL is a renowned brand dedicated to creativity and positive global impact.
- Benefits: Enjoy perks like private medical insurance, retail discounts, and arts & culture ticket discounts.
- Why this job: Join a vibrant culture that values uniqueness and personal growth while making a difference.
- Qualifications: Strong leadership, communication skills, and a passion for beauty and client relationships required.
- Other info: This is a fixed-term role until June 2026, working 37.5 hours a week.
The predicted salary is between 30000 - 42000 £ per year.
Location: Boots St Enochs
Contract: Fixed Term/MAT Cover until June 2026, 37.5 hours/week, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
JOB PURPOSE
In line with the Fragrance & Beauty vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day to day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
- Leading the team: The Account Manager guides their team towards achieving results and developing individual talents. They will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration. Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager in accordance with the local CHANEL policies and procedures and share feedback on performance. Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team. Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable.
- Business developer: The Account Manager embodies an entrepreneurial spirit. Responsible for building CHANEL’s portfolio of clients through data capture in line with the brand expectation. Develop business initiatives in line with the brand vision and strategy. Takes responsibility for staff rotas including day-to-day operational zoning to ensure floor coverage and optimal client experience. Communicate retail and collateral stock needs to all necessary parties. Has a solid understanding of the business environment. Provide feedback and reporting to line manager in order to influence strategies and recommendations.
- Experience creator: The Account Manager creates conditions for a consistent and memorable experience. Lead by example on the selling floor by creating tailor-made, personalised client experiences and build long-lasting relationships. Consider the omni-channel journey as a whole and help the team embrace digital shopping trends. Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop. Ensure team has tools/training to provide a CHANEL client experience. Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that the business remains clean, tidy and welcoming at all times.
- CHANEL Ambassador: The Account Manager embodies the values of the brand. CHANEL Insider: has a solid knowledge of the brand, its heritage and know-how, and shares it with clients as well as the team. Implement all training received, is curious to learn more in order to nourish a global and beauty culture, be pro-active in self-learning. Implement and ensure respect of the uniform and grooming guidelines at all times.
SKILL SETS
- Leadership and Management skills
- Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
- Relationship-focused: Collaborative, partnering and influencing skills
- Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
- Performance minded and decisive, strive for continuous improvement
- Soft skills: Posture and communication skills: Verbal and written communication, story telling
- Curious, personal agility, continuous learner
- Self-awareness, self-confidence, and self-control/stress management
- Enthusiasm, energy and motivation
- Trustworthy with integrity/ethics
Benefits at CHANEL: Our employee benefits have been created to support you across your professional and personal life by offering you:
- Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
- Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependant and subject to change at any time. At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Fixed Term Account Manager - Boots St Enochs employer: Chanel, Inc.
Contact Detail:
Chanel, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fixed Term Account Manager - Boots St Enochs
✨Tip Number 1
Familiarise yourself with CHANEL's brand values and heritage. Understanding the essence of the brand will help you connect with the team and clients, showcasing your passion for the role.
✨Tip Number 2
Demonstrate your leadership skills during the interview process. Share examples of how you've successfully managed teams in the past, focusing on your ability to inspire and empower others.
✨Tip Number 3
Prepare to discuss your experience in creating memorable customer experiences. Think of specific instances where you went above and beyond to ensure client satisfaction, as this aligns with the role's focus.
✨Tip Number 4
Showcase your analytical skills by discussing how you've used data to drive business decisions in previous roles. This will highlight your strategic thinking and ability to contribute to CHANEL's growth.
We think you need these skills to ace Fixed Term Account Manager - Boots St Enochs
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Fixed Term Account Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in leadership, management, and customer service roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive results.
Write a Personalised Cover Letter: In your cover letter, express your passion for the CHANEL brand and how you embody its values. Mention specific experiences that showcase your leadership skills and ability to create memorable client experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Chanel, Inc.
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for CHANEL and its values during the interview. Familiarise yourself with the brand's heritage and mission, as this will demonstrate your genuine interest and alignment with their vision.
✨Highlight Your Leadership Skills
As an Account Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you've motivated teams, and any specific examples of how you've developed individual talents within a group.
✨Demonstrate Business Acumen
CHANEL is looking for someone with a strong understanding of the retail environment. Be ready to talk about your experience in business development, client relationship management, and how you've contributed to achieving sales targets in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client complaints. Think of examples where you've successfully resolved issues or created memorable customer experiences, as this aligns with the role's focus on client satisfaction.
