Digital Learning Projects Specialist
Location: CHANEL, House of Learning, London
Reports to: Senior Lead, Learning & Development
Contract: 18 month Fixed‑Term Contract, Full‑Time
Responsibilities
- Support the delivery of a diverse portfolio of digital learning projects across Retail and Corporate, ensuring accessibility, creativity, and impact.
- Coordinate and contribute to the delivery of strategic learning and development projects across all divisions (Fragrance & Beauty, Fashion, Watches & Fine Jewellery) and Corporate, as outlined in the L&D Digital Project Portfolio 2026‑2028.
- Manage regional and global projects, including Digital Learning Experience Transformation, Onboarding, AI learning & development, and Global compliance initiatives.
- Identify, communicate, and meet project milestones, delivering them according to the portfolio schedule.
- Collaborate with cross‑functional teams to drive successful change management and adoption of new digital learning solutions.
- Provide regular progress reports to key stakeholders.
- Prepare comprehensive handover documentation and knowledge transfer plans at least three months before contract end to ensure business continuity.
- Maintain and develop CHANEL's digital training catalogue, including e‑learning modules, webinars, and other digital resources.
- Collaborate with subject matter experts to keep training content accurate, relevant, and aligned with organisational goals.
- Analyse training data to identify areas for improvement and adjust programmes accordingly.
- Advise colleagues on digital learning resources, tools, and best practice.
- Support and guide trainers across the business, ensuring they have the skills and resources to deliver effective, impactful digital training.
- Foster a culture of continuous learning and development within the organisation.
Qualifications
- Demonstrable experience in digital learning project management within a corporate environment.
- Proven track record of delivering complex, multi‑workstream projects to fixed deadlines.
- Strong experience in digital content design and development, with a portfolio of high‑quality, engaging learning solutions.
- Solid data analysis skills and ability to use insights to inform decisions.
- Familiarity with learning management systems, digital onboarding processes, and emerging learning technologies including AI.
- Strong project management capability, able to handle multiple workstreams at different stages simultaneously.
- Excellent interpersonal and communication skills, able to work effectively with stakeholders at all levels.
- A passion for learning and development, with a strong grasp of current trends and best practices in digital training.
- A collaborative, agile, proactive mindset — highly organised, self‑motivated, and comfortable working autonomously.
Benefits
Physical Wellbeing: Private Medical Insurance (covers pre‑existing conditions and family members), Online GP App with 24/7 appointments, Cycle Scheme.
Financial Wellbeing: Pension, Life Assurance, Retail Discounts at select retailers.
Mentally Wellbeing: Employee Assistance Programmes and support lines.
Platform: Multiple platforms to support wellbeing and lifestyle initiatives.
Culture: Arts & Culture Ticket Discounts, CHANEL Product Discounts, Employee‑Only Sales, Service Awards Programme (products, vouchers, additional holidays).
All benefits are eligibility dependent and subject to change.
Digital Learning Projects Specialist employer: Chanel, Inc.
Chanel, Inc. is an exceptional employer that fosters a vibrant work culture centred around luxury and sustainability. Employees at the New Bond Street location benefit from comprehensive training and development opportunities, allowing them to grow within the prestigious fashion industry while delivering unparalleled client experiences. With a commitment to collaboration and excellence, Chanel offers a unique environment where passion for fashion meets meaningful career advancement.
