D365 Solution Architect

The D365 \’HERO\’ Programme is a multi-year global transformation Programme in Finance & Operations implementing Microsoft Dynamics 365 across all our regions. \’HERO\’ aims to harmonise multiple regional ERPs existing globally, while respecting our divisional operating models and métier specificities. It will create a standardized, single global core ERP model, based on the SaaS Microsoft D365 F&O platform.

HERO is not just a Programme; it is a transformation building the foundation for the success of our Global business, strengthening us to embrace the growth of our future.

Your

As a Global D365 Solution Architect at Chanel, you will define architecture policies and designs for HERO using Dynamics 365 Finance and Operations. The role focus will be on downstream distribution processes from Delivery centre(s) to regional distribution across multiple channels. You will collaborate with Global Process Owners and D365 Product team to provide technical leadership, focus on harmonisation and innovation. You will also foster close working relationships with Microsoft on current and emerging new product features.

Main responsibilities:

• Design customer-centric solutions considering all systems and data impacts, with a strong focus on standardisation and to minimise customisations
• Conduct Fit/Gap Analysis and identify technical solutions for gaps ensuring design consistency cross domain across Finance, Supply chain and Retail.
• Ensure the End-to-End Solution consistency across D365 ecosystem with critical systems like POS, WMS, EDIcreate and maintain architecture documentation, and aligned with wider Enterprise architecture in tooling like Lean IX.
• Participate in estimations for changes and enhancements to the system, challenging and aligning with deployment partners.
• Work closely with Partner and Regional teams to detail design, build and test.
• Communicate business objectives clearly and define steps to achieve program goals.
• Ensure D365 integration into the global IT landscape in line with the long-term IT roadmap.
• Support BAU/Run operations for major incidents triage and Root Cause Analysis (RCA)

The impact you can create at Chanel

• Collaborate with stakeholders to understand business needs and translate them into functional and technical requirements.
• Ensure alignment between business processes and IT solutions, promote existing in-house solutions to cover identified requirements, and propose business process improvements.
• Architect, design and document comprehensive Dynamics 365 F&O solutions that meet business requirements and align with best practices.
• Conduct Proof of Concept (POC) studies for feasibility assessments
• Provide functional / technical guidance to partner(s) development teams, ensuring effective and efficient solution implementation.
• Work closely with project managers to define project scope, timelines, and deliverables; track progress and address issues as they arise.
• Collaborate with technical architect during deployment and run activities to assure core technical components are aligned with solution architecture.
• Thoroughly test solutions to ensure they meet quality standards before deployment.
• Create and maintain documentation for solutions, including design specifications, configuration guides, and user manuals.
• Stay updated with the latest Dynamics 365 F&O features and industry trends; recommend and implement improvements to enhance system performance and functionality.

You are energized by

• Leading and promoting pragmatic solutions, harmonizing processes worldwide and deploying high quality standards
• Working in a worldwide and multicultural environment with multiple partners, at different organizational levels .
• Setting up and building technologies, solutions, organization and projects with Chanel business and TECH teams.
• The technology and the new way of working and sharing.
• Taking the lead, collaborate & coordinate.

What you will bring:

• Proven experience designing and implementing technical architectures for Dynamics 365 F&O solutions. Familiarity with enterprise architecture frameworks is a plus
• Experience in working with Common Data Services (Dual Write) for integration with Dynamics 365 for sales and Field services
• Solid experience with integrating Dynamics 365 F&O with other systems using tools such as Data Management Framework (DMF), Application Integration Framework (AIF), and custom integrations
• Extensive experience in ERP large-scale enterprise implementations
• Strong client leadership and engagement skills up to C-level
• Knowledge of emerging Microsoft technologies; Azure Cloud Platform, Power Bi, PowerApps, Flow, Azure Data Lake, DevOps, RSAT
• Intellectual curiosity, especially around emerging enterprise technologies

Requirements

• Microsoft Dynamics 365 F&O certifications (e.g., Dynamics 365 Finance and Operations Core, Dynamics 365 Finance, Dynamics 365 Supply Chain Management).
• Proficiency in X , C#, SQL, and other relevant technologies.
• Deep understanding of Dynamics AX/D365 F&O and its ecosystem
• Experience managing or participating in Dynamics 365 F&O projects from initiation through deployment.
• Strong problem-solving skills with the ability to analyse complex technical issues and develop effective solutions.
• Excellent verbal and written communication skills. Ability to articulate complex technical concepts to non-technical audience, all level of the organisation
• Leadership attitude, client oriented and performance minded
• Strong skills at \’connecting the dots, excellent attention to details while being able to see the big picture.
• A great collaborative and team spirit and strong interpersonal and influencing skills to enable you to propose the right choice, validate the good decision, build community, within the multiple partners in the company.
• Familiarity with Agile methodologies is a plus.
• English is a must, French or other spoken languages is a plus

What Chanel can offer you:

• Take part in a global transformation program across multi-regions and multi-partners
• Be a key partner for Business and IT corporate domains, as well as many internal/external partners within Global, Corporate services and regions.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.

About Us

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

Exceptional creation and client experience

Nurturing human potential

Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.