Distribution Assistant in Croydon

Location: 5 Queensway, Croydon, CR9 4DL

Contract: Permanent, 40-hour working week, Monday to Friday, between 7:00 am and 5:30 pm. Some flexibility required; occasional weekends.

Your role @CHANEL

We are seeking a reliable and detail-oriented Distribution Assistant to support our export operations. This role combines core warehouse duties with export-specific responsibilities, requiring strong IT skills, excellent communication, and meticulous attention to detail in a fast-paced environment. The role involves both independent work and collaboration with the export team and head office.

What impact you can create at CHANEL

• Perform picking, packing, and preparation of goods for export.
• Ensure accurate labelling, documentation, and data entry for all shipments, including weights and dimensions.
• Communicate effectively with the export team and head office regarding export requests.
• Support bulk orders when the Team Leader is unavailable.
• Maintain a clean, organised, and safe warehouse environment.
• Follow all warehouse procedures and health & safety regulations.
• Complete mandatory Dangerous Goods Training and achieve the required certification.
• Report any issues or discrepancies promptly to supervisors and team leaders.
• Provide support in other areas of the distribution centre during quieter periods.

What you will bring to the role

• Previous experience in a warehouse or distribution role is preferred.
• Strong IT skills, including proficiency in MS Excel, Word, Outlook, D365 and Warehouse Management Systems (WMS).
• Excellent communication skills to liaise effectively with internal teams.
• Self-motivated, organised, and enthusiastic with a flexible attitude and ability to work on own initiative.
• Physically able to lift, move, and handle goods safely.
• Must complete and pass Dangerous Goods Training before handling export shipments.
• Awareness of retail demands during busy periods and ability to work under pressure.
• Approachable with the ability to liaise comfortably and appropriately with all levels of the business.

You are energised by

• High attention to detail to ensure accurate documentation and shipment information.
• Working independently in a fast-paced environment.
• Collaboration.
• Assisting with various warehouse duties, including import/export activities, as needed.
• Complying with departmental KPIs and upholding safe working practices.
• Contributing to the ongoing and companywide version of sustainability.

What you will gain from this experience

You will develop a detailed understanding of Export shipments and processes within Chanel, as well as enhancing your knowledge of both our WMS and D365 systems.

Benefits at CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories.
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more.
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines.
• Platforms: Multiple Platforms to support across Wellbeing.
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales.
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones.

Benefits are eligibility dependent and subject to change at any time.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About Us

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

As an independent company, its core values are grounded in:

• Exceptional creation and client experience.
• Nurturing human potential.
• Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.