At a Glance
- Tasks: Lead a passionate team to deliver exceptional client experiences in luxury beauty.
- Company: Join CHANEL, a globally recognised luxury brand with a rich heritage.
- Benefits: Enjoy competitive benefits including private medical insurance, discounts, and wellness support.
- Other info: Be part of a culture that celebrates diversity and personal growth.
- Why this job: Make a real impact in a dynamic retail environment while fostering team growth.
- Qualifications: Proven leadership experience in luxury retail, ideally in beauty or fragrance.
The predicted salary is between 30000 - 40000 £ per year.
Location: Boots Cribbs Causeway
Contract: Permanent, 37.5 hours/week, any 5 in 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup and skincare creations.
Your role @CHANEL:
As an Account Manager within our Fragrance & Beauty division, you will lead a dynamic and passionate team, inspiring them to embody CHANEL values and deliver exceptional client experiences. This role is pivotal in driving retail excellence, cultivating team performance, and upholding the brand image within the market. With a strong sense of business acumen and leadership, you play a key role in strengthening our presence in store by managing the day-to-day operations of the counter while coaching, motivating and mentoring the team.
What impact you can create at CHANEL:
- People Management
- Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment
- Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations
- Set and review individual and team goals, provide regular performance feedback, and support career development plans
- Partner with the Talent Acquisition team to manage full recruitment cycle
- Business Development
- Contribute to business planning, including forecasting, promotional strategies, and category development
- Monitor and analyse business KPIs to inform strategic actions and improve commercial performance
- Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyalty
- Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies
- Build strong partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives
- Operational Excellence
- Oversee day-to-day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems
- Ensure the flawless execution of brand activations, events, and in-store campaigns
- Uphold brand standards for grooming, presentation, and environment
- Client Experience
- Set expectations for client service excellence by leading with authenticity, empathy and deep product expertise
- Champion the brand’s signature service approach, ensuring all client interactions are elevated and immersive
What you will bring to the role:
- Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance
- The ability to coach and develop a diverse team while fostering a culture of collaboration
- A passion for creating memorable, client-centric experiences
- Strategic thinking with strong commercial awareness and decision-making capabilities
- A solution-focused approach, thriving in a fast-paced and evolving environment
You are energised by:
- Creating memorable and long-lasting client relationships
- Building and nurturing a culture where achievement is celebrated and learning is continuous
- Driving commercial results and taking ownership of your business
- Investing time in coaching, mentoring, and development the team
- Contributing in the ongoing and companywide version of sustainability.
What will you gain from this experience:
- The opportunity to be part of a globally recognised luxury brand known for its timeless heritage
- You will be empowered to take ownership of your impact within CHANEL and contribute to the UK region
Benefits at CHANEL:
Our employee benefits have been created to support you across your professional and personal life by offering you:
- Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
- Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Account Manager - Boots Cribbs Causeway in Bristol employer: Chanel, Inc.
CHANEL is an exceptional employer that champions creativity and personal growth, offering a vibrant work culture at our Boots Cribbs Causeway location. Employees benefit from comprehensive wellbeing programmes, including private medical insurance and mental health support, while enjoying opportunities for professional development and recognition within a globally renowned luxury brand. Join us to inspire a diverse team, drive retail excellence, and contribute to our sustainability ambitions in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - Boots Cribbs Causeway in Bristol
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CHANEL, especially those in similar roles. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into CHANEL's values and recent initiatives. Show us how your passion aligns with their mission, and don’t forget to bring examples of your leadership experience!
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. This will help you articulate your thoughts clearly and boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the CHANEL family. Let’s make it happen!
We think you need these skills to ace Account Manager - Boots Cribbs Causeway in Bristol
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the beauty and fragrance industry shine through. We want to see how much you care about creating memorable client experiences and how you embody CHANEL's values.
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your leadership experience in retail, especially in luxury or premium environments. We love seeing how you've developed teams and driven commercial results!
Be Authentic:In your cover letter, be yourself! Share your unique story and what makes you a great fit for CHANEL. We appreciate authenticity and want to know how you can contribute to our inclusive culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at CHANEL.
How to prepare for a job interview at Chanel, Inc.
✨Know Your Brand
Before the interview, dive deep into CHANEL's history, values, and product lines. Understanding what makes the brand unique will help you connect your experiences to their mission of creating memorable client experiences.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience in retail, especially in beauty or fragrance. Think about times when you inspired a team or improved performance, as this aligns perfectly with the role's focus on people management.
✨Demonstrate Client-Centric Thinking
Be ready to discuss how you've created exceptional client experiences in the past. Use specific examples to illustrate your ability to build relationships and drive client loyalty, which is crucial for the Account Manager position.
✨Prepare for Operational Questions
Since the role involves overseeing day-to-day operations, brush up on your knowledge of retail operations, stock management, and reporting. Be prepared to discuss how you would ensure operational excellence at the counter.
