Analyst – D365 HERO Programme

Locations: London

Time type: Full time

Posted on: Posted Today

Time left to apply: End Date: January 11, 2026 (29 days left to apply)

Job requisition id: JOBREQ00108166

Reports to: Global Business Process Architect, D365 Programme

Department: Global Finance

Location: London (with global collaboration)

I. WHY THIS POSITION EXISTS

The Analyst will play a critical role in supporting the HERO Programme—a global transformation initiative implementing Microsoft Dynamics 365 across CHANEL’s Finance & Operations landscape. This role will help ensure the successful design, documentation, and deployment of standardized global ERP processes, working closely with the Global Business Process Architect and cross-functional teams.

II. KEY RESPONSIBILITIES

• Process Analysis & Documentation

• Assist in analysing current and ‘To be’ regional processes across R2R, S2P, and O2C domains.
• Support the development of future-state process maps, swim lane diagrams, and RACI matrices.
• Maintain and update HERO Core Model Solution Design documentation.
• Track process deviations and support harmonization efforts across divisions and towers.

• Collaborate with technical teams to validate D365 configurations against business requirements.
• Prepare functional workshop materials and assist in capturing requirements.
• Support testing activities including scenario creation, UAT coordination, and defect tracking.
• Monitor configuration changes and ensure alignment with governance protocols.

• Coordinate meetings and workshops with regional and global stakeholders.
• Document stakeholder feedback and ensure traceability of decisions.
• Assist in preparing training materials and organizing training sessions.
• Support change management initiatives in collaboration with the Communications team.
• Work closely with the GPL’s, RPO’s and business stakeholders (and GPO’s) to support in ensuring the E2E flow for the business process is successful.
• Understand organisational behaviours and structures to be able to spot people gaps in the process.

• Maintain dashboards and trackers for process design, testing, and deployment status.
• Support periodic process health checks and quality assurance reviews.
• Identify opportunities for process improvement and contribute to solution proposals.
• Liaise with the HERO PMO for reporting, risk tracking, and milestone updates.

III. YOU ARE ENERGIZED BY

• Working in a high-impact global transformation programme.
• Translating complex business processes into clear documentation and actionable insights.
• Collaborating with cross-functional teams.
• Supporting strategic initiatives that drive operational excellence and user adoption.
• Applying ERP best practices in a dynamic environment.

IV. WHAT YOU WILL BRING

• 3–5 years of experience in business analysis, ERP support, or process documentation across multiple disciplines.
• Familiarity with Microsoft Dynamics 365 Finance & Operations is highly desirable.
• Strong analytical and organizational skills with attention to detail.
• Proficiency in process mapping tools (e.g., Visio, Lucid chart) and documentation standards.
• Experience with Agile methodologies and tools like Azure DevOps.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Good knowledge of best practices in D365 FO for a given business process.
• Naturally inquisitive, active listener with an open mind to learn and seek clarity and understanding.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.