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- Tasks: Lead a passionate team to create memorable client experiences at Manchester Airport.
- Company: CHANEL is a luxury brand dedicated to exceptional craftsmanship and creativity.
- Benefits: Enjoy private medical insurance, retail discounts, and wellness programmes.
- Why this job: Join a diverse culture that values personal growth and unique contributions.
- Qualifications: Strong leadership, strategic thinking, and relationship-building skills required.
- Other info: Permanent full-time role with a 4 days on, 2 days off shift pattern.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Account Manager – Manchester Airport Terminals 1 & 3 page is loaded
Account Manager – Manchester Airport Terminals 1 & 3
Apply locations Manchester time type Full time posted on Posted Yesterday job requisition id JOBREQ00105184
Account Manager
Location: Manchester Airport Terminals 1 & 3
Contract: Permanent, Full Time, 4 days on, 2 days off shift pattern
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.
Our mission at CHANEL Beauty is to underline what is most unique in everyperson and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.
JOB PURPOSE
In line with the Fragrance & Beauty vision and mission, the Account Manager will lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day to day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
Leading the team: the Account Manager guides their team towards achieving results and developing individual talents
- They will create an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
- Proactively identify, address and manage any employee relations issues with the support of their Retail Development Manager in accordance with the local CHANEL policies and procedures and share feedback on performance
- Help facilitate frequent team and individual communication in order to ensure collective knowledge to all members of the team
- Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable
Business developer: the Account Manager embodies an entrepreneurial spirit
- Responsible for building CHANEL’s portfolio of clients through data capture in line with the brand expectation
- Develop business initiatives in line with the brand vision and strategy
- Takes responsibility for staff rotas including day-to-day operational zoning to ensure floor coverage and optimal client experience
- Communicate retail and collateral stock needs to all necessary parties
- Has a solid understanding of the business environment
- Provide feedback and reporting to line manager in order to influence strategies and recommendations
Experience creator: the Account Manager creates conditions for a consistent and memorable experience
- Lead by example on the selling floor by creating tailor-made, personalised client experiences and build long-lasting relationships
- Consider the omni-channel journey as a whole and help the team embrace digital shopping trends
- Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
- Ensure team has tools/training to provide a CHANEL client experience
- Ensure visual merchandising guidelines are adhered to throughout the counter and guarantee that the business remains clean, tidy and welcoming at all times
CHANEL Ambassador: the Account Manager embodies the values of the brand
- CHANEL Insider: has a solid knowledge of the brand, its heritage and know-how, and shares it with clients as well as the team
- Implement all training received, is curious to learn more in order to nourish a global and beauty culture, be pro-active in self-learning
- Implement and ensure respect of the uniform and grooming guidelines at all times
SKILL SETS
Leadership and Management skills
- Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
- Relationship-focused: Collaborative, partnering and influencing skills
- Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
- Performance minded and decisive, strive for continuous improvement
Soft skills
- Posture and communication skills: Verbal and written communication, story telling
- Curious, personal agility, continuous learner
- Self-awareness, self-confidence, and self-control/stress management
- Enthusiasm, energy and motivation
- Trustworthy with integrity/ethics
Benefits at CHANEL:
Our employee benefits have been created to support you across your professional and personal life by offering you:
- Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
- Financial Wellbeing: Pension, Life Assurance and Retail Discountsacross multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
- Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
- Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
- Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependant and subject to change at any time
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
About Us
Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in:
Exceptional creation and client experience
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
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Account Manager - Manchester Airport Terminals 1 & 3 employer: Chanel, Inc.
Contact Detail:
Chanel, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Manchester Airport Terminals 1 & 3
✨Tip Number 1
Familiarise yourself with CHANEL's brand values and heritage. Understanding the essence of the brand will help you connect with the team and demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of CHANEL, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application.
✨Tip Number 3
Prepare to showcase your leadership and management skills through real-life examples. Think about times when you've successfully led a team or resolved conflicts, as these experiences are crucial for the Account Manager position.
✨Tip Number 4
Stay updated on the latest trends in the beauty and luxury retail industry. Being knowledgeable about current market dynamics will not only impress your interviewers but also show that you're proactive and engaged in the field.
We think you need these skills to ace Account Manager - Manchester Airport Terminals 1 & 3
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Account Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience that matches the job requirements. Focus on leadership, management skills, and any experience in retail or client relations that showcases your ability to create memorable customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about working for CHANEL. Mention specific aspects of the brand that resonate with you and how you can contribute to their mission and values.
Showcase Your Soft Skills: In your application, emphasise your soft skills such as communication, empathy, and teamwork. Provide examples of how you've successfully led teams or resolved client issues in the past, as these are crucial for the Account Manager role.
How to prepare for a job interview at Chanel, Inc.
✨Show Your Leadership Skills
As an Account Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully guided teams in the past. Highlight your ability to inspire and empower others.
✨Demonstrate Business Acumen
CHANEL values entrepreneurial spirit. Come equipped with insights about the beauty industry and how you can contribute to business growth. Discuss any previous experience in developing business initiatives or managing client relationships.
✨Emphasise Customer Experience
The role focuses on creating memorable client experiences. Be ready to share specific examples of how you've enhanced customer satisfaction in previous roles. Show your understanding of omni-channel retailing and how it impacts client interactions.
✨Know the Brand Inside Out
Familiarise yourself with CHANEL's heritage, values, and product offerings. Being able to articulate what makes CHANEL unique will demonstrate your genuine interest in the brand and your potential as a brand ambassador.
