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Chandlers (Farm Equipment) Ltd, established in 1935, is a leading AGCO dealer for premium agricultural machinery brands such as Massey Ferguson, Fendt, Valtra Tractors, and JCB telehandlers. Operating from sixteen depots, Chandlers serves the rural and farming communities across multiple counties, including Lincolnshire, Leicestershire, and Oxfordshire. With a dedicated team of over 450 employees, the company provides a comprehensive range of agricultural, horticultural, and country store products. Chandlers is committed to delivering exceptional customer satisfaction and being a trusted partner for all on-farm and countryside needs.
Role Description
This is a part-time on-site role for a Service and Warranty Administrator located at our Didcot depot. The administrator will be responsible for handling warranty claims, coordinating service-related tasks, maintaining accurate records, assisting with customer queries, and ensuring timely communication between customers and the service department. The role involves maintaining a high level of customer satisfaction and supporting seamless service operations within the company.
Qualifications
- Experience in Warranty Administration and ensuring accurate records management
- Customer Satisfaction and Customer Service skills, with a focus on creating positive client experiences
- Strong Communication skills for effective interaction with customers and internal teams
- Proficiency in Computer Literacy, including familiarity with general office software and service platforms
- Ability to work independently and manage multiple responsibilities effectively
- Knowledge of farm equipment or interest in the agricultural industry is a plus
- Prior experience in a similar administrative role is advantageous
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Contact Detail:
Chandlers (Farm Equipment) Ltd Recruiting Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in warranty administration and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit. We love hearing personal stories that connect to our mission at Chandlers.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, make sure your application reflects your strong communication skills. Whether it’s through clear writing or examples of past interactions, let us know you can keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about who we are and what we do!
How to prepare for a job interview at Chandlers (Farm Equipment) Ltd
✨Know Your Stuff
Familiarise yourself with Chandlers and their range of agricultural machinery. Understanding the brands they represent, like Massey Ferguson and JCB, will show your genuine interest in the role and the industry.
✨Customer Service Focus
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond to ensure customer satisfaction, as this is crucial for the Service and Warranty Administrator role.
✨Communication is Key
Practice clear and concise communication. You’ll need to demonstrate how you can effectively interact with both customers and internal teams, so consider role-playing common scenarios you might face in the position.
✨Show Your Organisational Skills
Be ready to discuss how you manage multiple responsibilities and maintain accurate records. Bring examples of how you've successfully handled administrative tasks in the past, as this will be vital for the role.