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- Tasks: Manage office admin, handle refurbishment referrals, and ensure smooth communication with contractors.
- Company: Join Chancellors, a leading estate agency with a rich history and strong community ties.
- Benefits: Competitive salary up to £25,000 OTE and opportunities for career growth.
- Why this job: Be part of a dynamic team making a real difference in property services.
- Qualifications: Strong organisational skills and ability to communicate effectively.
- Other info: Fast-paced environment with a focus on personal development and teamwork.
The predicted salary is between 18000 - 25000 £ per year.
Location: Bracknell
Brand: Chancellors
Salary: up to £25,000 OTE
About Chancellors: Chancellors is one of the UK's leading estate and lettings agencies, with a proud history dating back to 1807. With over 40 interconnected branches across Southern England and Mid Wales, we have built our reputation on expert local knowledge, exceptional service, and an unwavering commitment to our customers. For generations, we've helped people buy, sell, let, and rent property with confidence. Our strong presence across Berkshire, Buckinghamshire, Oxfordshire, Hampshire, Surrey, London, Herefordshire, Wiltshire, and Mid Wales ensures we understand the communities we serve and the property markets that shape them. Chancellors is proud to be part of LRG, one of the UK's largest and most forward-thinking property services groups. Backed by the scale and strength of LRG, we continue to focus on what we do best: delivering expert, local service with a personal touch.
Job Summary and Key Responsibilities:
- Provide office administration to ensure that daily/weekly tasks are completed and resource and service are maintained.
- Meet and exceed both office and individual service standards.
- Deal with standard enquiries for all refurbishment referrals ensuring they are passed onto contractors or PODs within agreed time frames.
- Communicate with Branches, Contractors, PODs and clients to ensure the effective use of the referral system and maximisation of the business generated from referrals made to contractors.
- Maintain the contractor supplier list in all areas efficiently and in a timely manner.
- Refer complex, difficult queries to manager or relevant expert.
- Ensure contractors reporting of works is within service standard.
- Ensure timely and accurate administration invoices are sent to contractors quarterly.
PROCESS & PROCEDURES:
- On a daily basis clear the refurbishment NG grid for all internal referrals.
- On a daily basis working from the refurbishment grid and inbox ensuring all queries are dealt with and actioned.
- Answering all calls from contractors/branches/Clients and dealing with appropriately.
- Ensure that all queries are dealt with promptly and effectively and action is always taken in line with agreed service standards.
- Review each Refurbishment referral and ensure they are accurately sent to Contractor, POD or refused in accordance with the company service offering.
- Ensure leads are only sent to contractors once signed Lettings TOB are in place with the client or specific refurbishment terms have been sent to them via NG/email.
- Track all refurbishment referrals until completion ensuring system is kept up to date.
- Maintain and use office systems effectively.
- Contractor management including sending out paperwork to new leads, chasing up insurance policies and unpaid invoices.
- Auditing contractors for bad service and escalating issues to Manager.
- Removal of contractors for repeated bad service or non-compliance.
Refurbishment Administrator in Bracknell employer: Chancellors
Contact Detail:
Chancellors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Refurbishment Administrator in Bracknell
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Chancellors and understanding their values and services. Tailor your responses to show how your skills align with their mission of delivering exceptional service and local expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on common questions related to office administration and customer service to showcase your ability to meet and exceed service standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Chancellors team and contributing to their success.
We think you need these skills to ace Refurbishment Administrator in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Refurbishment Administrator role. Highlight relevant experience and skills that match the job description, like office administration and communication with contractors.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Chancellors. Mention your understanding of the property market and your commitment to exceptional service.
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. This shows us you can maintain high standards in your work, just like we do at StudySmarter.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Chancellors
✨Know Your Stuff
Make sure you understand the role of a Refurbishment Administrator inside out. Familiarise yourself with the key responsibilities listed in the job description, like managing contractor relationships and handling enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with contractors, branches, and clients, be prepared to demonstrate your communication skills during the interview. Think of examples where you've effectively handled queries or resolved issues in previous roles. This will highlight your ability to maintain strong relationships.
✨Be Organised and Detail-Oriented
The job requires keeping track of various referrals and ensuring timely administration. Bring up any past experiences where your organisational skills made a difference. You could even mention specific tools or methods you use to stay organised, which will show that you can handle the demands of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also gives you a better understanding of what to expect if you get the job.
