Expert Property Manager

This is an exciting opportunity to join our Head Office in Bracknell in our Property Management Team. We are looking for highly organised and enthusiastic individuals with a hardworking approach. With a combination of training, mentoring, opportunities to impress, rewards for success, a competitive package and a fantastic company reputation, it is clear why we are a great business to work for. Chancellors Estate Agents has recently been acquired by LRG in 2025, one of the largest property services groups in the UK.

KEY RESPONSIBILITIES:

• Working as part of the Expert services team with conducting document approvals and assisting staff throughout lettings with any queries they have.
• Meet and exceed both team and individual service standards.
• Delivering an exceptional service for continued growth of the business.
• Deal with standard enquiries for all disciplines and ensure all client queries are dealt with efficiently and in a timely manner.
• Ability to deal with complex queries alongside the Property Management teams.
• Investigate and resolve queries and problems. Advise and recommend a course of action on a range of property issues.
• Where necessary deal with tenant & landlord disputes and complaints in writing and verbally to resolve to all parties' satisfaction.
• Ensure that all relevant people are kept informed and up to date with progress particularly in relation to client & customer disputes, issues and complaints.
• Manage expectations and ensure you follow up all queries.
• Calling existing clients to gain management upgrades and referral opportunities.
• Work closely with the Expert Services team to ensure all tasks are completed in line with business needs.
• Ensure that all queries are dealt with promptly and effectively and action is taken in line with agreed service standards.
• Maintain and use office systems effectively.
• Seek to continuously streamline and improve current processes and procedures. Actively take on feedback from Clients.
• Follow the approval process to ensure all documents approvals that are sent to Expert Services are dealt with daily.
• Assist and answer complicated lettings queries to all areas of the business, following our standard procedures.
• Review and sign off requests from branches and central teams in line with company parameters.
• Comply with lettings administrative procedures and all relevant legislation, Codes of Conduct and Practice and Due Diligence procedures.
• Apply an understanding of legal requirements.

KEY SKILLS AND COMPETENCIES:

• Previous Property Management/ Lettings experience (5 years minimum).
• Be ARLA qualified (desirable).
• Strong communication skills both on telephone and in writing.
• Quick to learn and follow procedures.
• Highly organised with an acute attention to detail.
• Determination to manage and meet Client expectations.
• Able to make investigative inquiries when issues arise and maintain an objective view.
• Able to work on own initiative and take ownership of problems.
• Able to work to tight deadlines and deal with high volumes.
• Stay calm and positive under pressure, pacifying in challenging situations.
• Self-motivated to achieve required goals.
• Ability to question and analyse information, in order to identify root cause of issues and enable effective decision making.
• Positive approach and outlook in the face of adversity.