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- Tasks: Provide technical support and advice to customers across various IT products and services.
- Company: Join a growing leader in technology with an exciting and supportive team culture.
- Benefits: Enjoy career growth, a dynamic work environment, and opportunities for remote and on-site work.
- Other info: Collaborative team where everyone pitches in and shares knowledge.
- Why this job: Make a vital impact while tackling diverse challenges every day.
- Qualifications: 2+ years in technical support, strong troubleshooting skills, and good customer service.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a growing leader in the world of technology who is expanding their workforce with some exciting new projects. Are you looking for a role where every day is different? Where you're constantly challenged but supported too? Where the difference you make won't just be noticed, but vital?
We need you to provide technical support and advice to all clients' customers and work alongside staff to help complete ongoing and new projects. As a Technical Support Engineer, you will be responsible for working on new and existing tickets that come from phone calls, emails, and our support portal. Most of the support will be remote with opportunities for on-site work too if required.
We don't expect every team member to know all the answers. We do expect everyone to pitch in, share knowledge and help each other out. As a result, we're a strong team. No job is beneath or beyond any of us; the Technical Director takes his turn making the tea, and everyone gets their chance to head up a project.
The support you provide might include:
- Hardware and software support across various platforms
- Setting up new IT equipment
- Network troubleshooting and support
- VoIP and more
Our customers come to us for IT Support and come back for everything else: we offer a wide array of services, online and in-person, to make their experience with the client as comprehensive and welcoming as possible.
The role:
- Provide technical support and a point of contact to customers across a range of products and services.
- Work as a team and independently to use IT skills including but not limited to:
- Desktop support within a Windows environment
- Network setup & troubleshooting/problem solving
- LANs & VLANs
- VPNs & SASE
- WANs & WAN troubleshooting
- VoIP setup & management
- Microsoft 365 administration
- Windows 11 devices (some Windows servers)
- MacOS devices
- Printers
- Network equipment (routers/Wi-Fi/switches)
The candidate:
- Supporting and troubleshooting Windows based environments
- 2+ years' experience of working in a technical support team
- Administering and troubleshooting Microsoft 365 (Exchange, SharePoint, Endpoint Manager, Entra ID, Intune)
- Troubleshooting desktop environments of Windows 11, Windows 10, some experience of Windows Server
- TCP/IP and network knowledge & troubleshooting
- Cyber Security threats and tools available to protect against them
- Cyber Essentials & GDPR policies to keep data safe
- Good customer service skills, able to understand problems and diagnose faults
- Able to manage workflow with multiple tickets
- Experience of Zero Trust solutions
- Good written & verbal communication skills with a confident friendly telephone manner
Why apply?
Working for a great team with career growth & potential and a great working environment.
IT Support in Chatteris employer: Chancellor Recruitment Limited
Contact Detail:
Chancellor Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support in Chatteris
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on that perfect IT Support role!
✨Tip Number 2
Practice your technical skills! Brush up on troubleshooting techniques and get familiar with common software and hardware issues. The more confident you are in your abilities, the better you'll perform in interviews and on the job.
✨Tip Number 3
Don’t shy away from showcasing your soft skills! Being able to communicate effectively and work well in a team is just as important as your technical know-how. Share examples of how you've collaborated with others or helped customers in past roles.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals to join our team. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace IT Support in Chatteris
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with technical support, especially in Windows environments and Microsoft 365. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're excited about this role and how you can contribute to our team. Don’t forget to mention your customer service skills and teamwork spirit – we love that!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re all about collaboration and knowledge sharing, so let us know how you’ve worked with others to solve problems.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chancellor Recruitment Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows environments, Microsoft 365, and network troubleshooting. Be ready to discuss specific scenarios where you've solved problems or provided support, as this will show your practical experience.
✨Show Off Your Customer Service Skills
Since the role involves a lot of customer interaction, think of examples where you've successfully handled difficult situations or provided excellent service. Highlight your ability to communicate clearly and maintain a friendly tone, even under pressure.
✨Prepare for Teamwork Questions
This company values collaboration, so be prepared to discuss how you've worked in teams before. Think about times when you've shared knowledge or helped a colleague out, as well as how you handle conflicts or differing opinions within a team.
✨Demonstrate Your Problem-Solving Skills
Be ready to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when diagnosing issues or troubleshooting problems. This will show that you can think on your feet and approach challenges methodically.