At a Glance
- Tasks: Be the friendly face welcoming guests and handling inquiries at Champneys Mottram Hall.
- Company: Join Champneys, a renowned wellbeing brand focused on health and relaxation.
- Benefits: Enjoy wellness incentives, discounted stays, and complimentary spa days after probation.
- Other info: Full-time role with opportunities for growth and development in the hospitality industry.
- Why this job: Make a lasting impression while working in a vibrant, supportive environment with great perks.
- Qualifications: No specific qualifications required; just bring your positive attitude and willingness to learn.
Champneys Mottram Hall
Contract: Full Time
Salary: Up to £12.71 per hour plus gratuities
At Champneys, first impressions matter. As a Front of House Receptionist, you’ll be the welcoming face of one of the UK’s most iconic luxury health spa brands – creating unforgettable arrivals, seamless departures and exceptional guest experiences from the very first hello.
About Champneys
Champneys is the UK’s original health spa brand, with a proud heritage built on the belief that health, beauty and wellbeing are deeply connected. Family‑run and values‑led, we operate award‑winning spa resorts, hotels and day spas across England, offering world‑class wellness experiences in beautiful locations.
We are passionate about our people, our guests and our standards – and we’re proud to combine warm hospitality with commercial excellence.
As a Front of House Receptionist, you’ll play a pivotal role in the day to day running of reception, delivering outstanding service to every guest. You’ll ensure check ins and check outs run smoothly, enquiries are handled professionally, and guest satisfaction remains at the heart of everything you do.
You’ll be a knowledgeable ambassador for the resort, confident in answering questions about the property, facilities and local area, and proactive in resolving issues to ensure every stay is memorable.
What You’ll Be Doing
- Delivering a warm, professional welcome and efficient check in experience
- Managing guest check outs, payments, accounts and robe controls
- Handling guest enquiries, resolving concerns and escalating where appropriate
- Administering payments and end of day procedures in line with company guidelines
- Preparing arrivals for future dates to ensure a seamless guest journey
- Operating the switchboard and transferring calls professionally
- Liaising closely with Housekeeping and other departments to support guest satisfaction
- Supporting continuous improvement of reception performance and profitability
- Completing administrative duties and attending training as required
- Always working in line with Champneys’ policies, procedures and health & safety standards
What We’re Looking For
- A natural people person with a warm, confident and professional approach
- Excellent communication and customer service skills
- Strong attention to detail and ability to manage payments accurately
- Calm and solutions focused when handling guest feedback or challenges
- Comfortable working in a fast paced, guest focused environment
- Previous reception or hospitality experience is desirable, but not essential – full training will be provided
Why Work at Champneys
- Be part of an iconic British brand with a long standing reputation for excellence
- Supportive, people first culture within a family owned business
- Career development and training opportunities across our resorts
- Wellbeing focused environment – we practise what we preach
- Competitive pay and benefits, including access to spa and retail discounts
- Pride in delivering exceptional guest experiences every single day
At Champneys, you don’t just work at reception – you help set the tone for an unforgettable wellness journey.
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self-Guided meditation
- Wellbeing podcasts
- Champneys experiences (such an overnight stay or an ultimate spa day experience)
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- In house social media connecting our Champneys Family
- Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].
- Professional Uniform.
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Receptionist in Wilmslow employer: Champneys
Champneys in Buxton Crescent is an exceptional employer, offering a vibrant work culture that prioritises wellness and creativity. With excellent benefits including wellness incentives and generous discounts for friends and family, employees are encouraged to thrive both personally and professionally in this stunning location. Join us to develop your culinary skills and lead a passionate team in a prestigious environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Wilmslow
✨Tip Number 1
Familiarise yourself with Champneys' services and offerings. Knowing the ins and outs of their spa packages, wellness programmes, and membership options will help you answer guest queries confidently and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. As a receptionist, you'll be the first point of contact for guests, so honing your ability to greet people warmly and handle inquiries efficiently will set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills. The role involves managing bookings and ensuring smooth operations, so be prepared to discuss how you've successfully handled multiple tasks or managed schedules in previous roles.
✨Tip Number 4
Demonstrate your proactive attitude. Think of examples where you've gone above and beyond to assist customers or improve processes, as this aligns perfectly with the expectations of the receptionist role at Champneys.
We think you need these skills to ace Receptionist in Wilmslow
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position at Champneys Mottram Hall. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Champneys that attract you, such as their commitment to wellbeing and customer service, and explain how your skills can contribute to their team.
Highlight Relevant Experience:In your CV, emphasise any previous experience in customer service or hospitality roles. Include examples of how you've successfully handled guest inquiries, managed financial transactions, or contributed to a positive guest experience.
Proofread Your Application:Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at Champneys
✨Know the Company
Before your interview, take some time to research Champneys Mottram Hall. Understand their values, services, and what makes them unique in the wellness industry. This knowledge will help you answer questions more confidently and show your genuine interest in the role.
✨Practice Your Greeting
As a receptionist, your first impression is crucial. Practice a warm and welcoming greeting that you can use during the interview. This will not only demonstrate your customer service skills but also set a positive tone for the conversation.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, handling difficult situations, and teamwork. Prepare specific examples from your past experiences that highlight your skills and how they align with the responsibilities of the role.
✨Show Enthusiasm for Upselling
Since the role involves upselling additional services, be ready to discuss your approach to sales. Share any relevant experiences where you've successfully promoted products or services, and express your enthusiasm for contributing to the team's sales targets.
