Contract: Full Time Salary: Dependant on Experince
We know more often than not the guest experience starts with you. That’s why to work as part of our Front of House team you will know we only get one chance at creating a first impression, we only deliver our best, and we do it always.
The Role Objective
The team that you lead is often the first point of interaction with our brand and is the heart of our operation. It is on this basis that as the Front of House Manager you ensure your team operate to the highest of standards of performance and guest care. You will naturally be a leader and have the guests interests and experiences at heart.
Guests and colleagues look to the Front Office team for all property related information and rely on the team for all guest related queries, it is based on this, that role is one that requires for you to possess excellent knowledge and data within your area, and you use your exceptional communication skills to support the wider team.
Some Responsibilities include:
- Lead the team to success both in personal and professional standards.
- Act as a go to Manager within the business and manager that holds exceptional customer knowledge.
- Maintain adequate staffing levels by ensuring retention is high and turnover is low.
- To manage the department through short-term measurable objectives, to continually improve the performance and profitability of the front desk.
- To establish corporate business opportunities within the property, for room business and spa business. Support other corporate sales activities in the property.
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self-Guided meditation
- Champneys experiences (such an overnight stay or an ultimate spa day experience)
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- In house social media connecting our Champneys Family
- Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].
Expected Salary (this is not sent to the employer)
(optional) I am a diversity candidate. I am BIPOC or from a disadvantaged background or over 55 years old or Non-Binary or Disabled or Non-Heterosexual etc. * We do not send this information with job applications. What is BIPOC? | Why do we ask?
I am a freelancer / contractor / bank
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Front of House Manager in Wilmslow employer: Champneys
At Champneys, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises wellness and employee satisfaction. As an Assistant Food & Beverage Manager, you will benefit from comprehensive health and wellbeing incentives, professional development opportunities, and a supportive team environment that fosters growth and collaboration. With unique perks such as discounted stays, complimentary spa days, and engaging colleague events, working at our iconic location not only enhances your career but also enriches your personal wellbeing.
