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- Tasks: Supervise spa operations, ensuring high standards and delivering beauty treatments.
- Company: Join Champneys, a leading health spa chain dedicated to wellness and beauty.
- Benefits: Enjoy a vibrant work environment with opportunities for training and development.
- Why this job: Be part of a passionate team promoting health and wellbeing in a dynamic setting.
- Qualifications: Experience in beauty treatments and knowledge of health and safety procedures required.
- Other info: Opportunity to support apprentices and develop your leadership skills.
The predicted salary is between 28800 - 43200 £ per year.
Specialist Spa & Wellness Recruiter | Connecting Exceptional Talent with Luxury Spas & Wellness Destinations | Driving Team Excellence & Outstanding…WHO WE ARE
Champneys is a leading destination health spa brand, operating a collection of resorts, hotels, and day spas across Bedfordshire, Cheshire, Hertfordshire, Hampshire, Kent, and Leicestershire.
Founded on the belief that health, beauty, and wellbeing are deeply interconnected, Champneys is committed to creating exceptional experiences that enhance overall wellness. We are proud to be industry leaders in developing innovative treatments that help our guests feel healthier, happier, and revitalised both inside and out.
As a family-run business, we combine strong commercial standards with diverse and complex operations, including activity within the academic sector.
ROLE OBJECTIVEThis role plays a vital part in promoting and protecting the Champneys brand. The spa operation lies at the heart of our identity, making this position central to our success. Operating within an environment of continual development and evolution, it is essential that you remain knowledgeable within your specialist area, using this expertise to support your team and consistently uphold the highest standards.
MAIN DUTIES AND RESPONSIBILITIES
Conduct daily uniform and presentation checks to ensure exceptional standards are maintained.
Work closely with Elemis and Clarins Account Managers to maximise retail performance.
Collaborate with the In-House Trainer and Spa Management team to achieve set KPIs.
Attend the 8am booking station or ensure appropriate coverage is in place.
Attend spa tours and ensure therapists conduct them in line with SOPs, including correct dialogue and demonstrations.
Ensure Champneys spa customer service standards are consistently upheld.
Work closely with the reception team to maximise revenue opportunities.
Deliver beauty treatments to the required standard while adhering strictly to treatment timings.
Maintain excellent standards of room cleanliness, hygiene, safety, and therapist presentation.
Monitor daily treatment and retail sales and communicate performance effectively to therapists.
Manage stock control for treatment and retail products, following standard purchase order procedures.
Support the Spa Manager with recruitment activities, including interviews, trade tests, and inductions.
Ensure efficient and effective scheduling of therapist rotas.
Assess therapist performance and support continuous development through training in specialist treatments and customer service.
Deliver treatments and training to the highest standards while supporting business demands.
Support and develop apprentices within the department.
Assist the Spa Manager with administrative duties as required.
Liaise with product suppliers regarding training needs, retail performance, stock levels, visual merchandising, and promotions.
HEALTH & SAFETY
Ensure all staff are aware of fire procedures and emergency actions.
Maintain the safety and proper use of all equipment at all times.
Identify hazardous substances within the department and report notifiable items to the General or Maintenance Manager.
Ensure staff are fully aware of health and safety requirements relevant to their roles.
Confirm appropriate protective clothing is worn when required.
Ensure all staff are adequately trained and qualified before delivering treatments or classes.
Support overall departmental health and safety responsibilities, including maintaining a fully stocked first-aid box.
KNOWLEDGE AND UNDERSTANDINGComprehensive knowledge of all treatments and products, with the ability to tailor services to individual client needs.
Strong awareness of team capabilities and training levels to allocate work effectively.
Full understanding of fire, health, and safety procedures, ensuring team compliance at all times.
Due to the evolving nature of the business, this list is not exhaustive. You may be required to undertake any reasonable duties appropriate to the role.
Job Type: Full-time
Pay: £14.00 per hour
BENEFITS
Discounted or free food
Free parking
On-site gym
On-site parking
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Spa Supervisor employer: Champneys
Contact Detail:
Champneys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Supervisor
✨Tip Number 1
Familiarise yourself with Champneys' brand values and philosophy. Understanding their commitment to health, beauty, and wellbeing will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Champneys. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Stay updated on the latest trends in spa treatments and wellness. Being knowledgeable about current industry practices will demonstrate your passion and expertise during your interactions with the hiring team.
✨Tip Number 4
Prepare to discuss your experience in managing teams and ensuring high standards. Highlight specific examples where you've successfully led a team or improved service quality, as this is crucial for the Spa Supervisor role.
We think you need these skills to ace Spa Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Spa Supervisor position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in spa management or related fields. Mention specific achievements, such as improving customer satisfaction or increasing sales, to demonstrate your capability.
Showcase Your Knowledge: Demonstrate your understanding of health, beauty, and wellbeing practices in your application. Mention any relevant qualifications or training you have received, especially in treatments or customer service.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your passion for the spa industry and your alignment with Champneys' values. Use specific examples to illustrate how you can contribute to their mission of promoting wellness and wellbeing.
How to prepare for a job interview at Champneys
✨Showcase Your Knowledge of Treatments
Make sure to brush up on the various treatments and products offered at Champneys. Being able to discuss specific treatments and how they can be tailored to meet clients' needs will demonstrate your expertise and passion for the role.
✨Emphasise Team Leadership Skills
As a Spa Supervisor, you'll need to lead a team effectively. Prepare examples of how you've successfully managed or trained staff in the past, and be ready to discuss your approach to maintaining high standards and motivating your team.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety regulations relevant to spa operations. Be prepared to discuss how you would ensure compliance and train your team on these important procedures, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Customer service is key in the spa industry. Think of specific instances where you've gone above and beyond for a client, and be ready to share these stories to illustrate your commitment to providing exceptional service.
