Receptionist

Position Summary

Front of House Receptionist – Part Time. Location: Buxton Crescent. Contract: 32 hours per week. Salary: Up to £12.71 per hour plus tips.

About Champneys

Champneys is the UK’s original health spa brand, with a proud heritage built on the belief that health, beauty and wellbeing are deeply connected.

Family‑run and values‑led, we operate award‑winning spa resorts, hotels and day spas across England, offering world‑class wellness experiences in beautiful locations.

Responsibilities

• Deliver a warm, professional welcome and efficient check‑in experience.
• Manage guest check‑outs, payments, accounts and robe controls.
• Handle guest enquiries, resolve concerns and escaleate where appropriate.
• Administer payments and end‑of‑day procedures in line with company guidelines.
• Prepare arrivals for future dates to ensure a seamless guest journey.
• Operate the switchboard and transfer calls professionally.
• Liaise closely with Housekeeping and other departments to support guest satisfaction.
• Support continuous improvement of reception performance and profitability.
• Complete administrative duties and attend training as required.
• Always work in line with Champneys’ policies, procedures and health & safety standards.

Qualifications

• A natural people person with a warm, confident and professional approach.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to manage payments accurately.
• Calm and solutions‑focused when handling guest feedback or challenges.
• Comfortable working in a fast‑paced, guest‑focused environment.
• Previous reception or hospitality experience is desirable, but not essential – full training will be provided.

Benefits

• Be part of an iconic British brand with a long‑standing reputation for excellence.
• Supportive, people‑first culture within a family‑owned business.
• Career development and training opportunities across our resorts.
• Wellbeing‑focused environment – we practise what we preach.
• Competitive pay and benefits, including access to spa and retail discounts.
• Pride in delivering exceptional guest experiences every single day.

• Access to health, wellness and wellbeing incentives, including

• Digital fitness programmes
• Nutrition guides and recipes
• Self‑guided meditation
• Wellbeing podcasts
• Champneys experiences, such as overnight stays or an ultimate spa day experience.
• An app for all schedules, timesheets, annual leave and other administrative tools.
• In‑house social media connecting our Champneys Family.
• Employee Assistance Programme, offering counselling sessions and legal advice if required, and other perks such as shopping discounts and financial support.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary spa day on completion of probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products (Elemis and Clarins).
• Discounted membership to exceptional health clubs.
• Merlin entertainment attraction.
• Introduce‑a‑friend incentive.
• Long‑service celebrations.
• Free parking at selected locations (Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only).
• Professional uniform.

Why Work at Champneys?

At Champneys, you don’t just work at reception – you help set the tone for an unforgettable wellness journey.

Being the iconic wellbeing brand that we are, you should expect benefits that match our simple vision: to make you feel happier and healthier inside and out.

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