At a Glance
- Tasks: Be the friendly face that welcomes guests and handles their queries with a smile.
- Company: Join the vibrant team at Champneys Springs, a leading wellness destination.
- Benefits: Earn up to £12.71 per hour plus tips, with flexible hours and free parking.
- Other info: Opportunity to grow within a renowned wellness brand and enjoy a professional uniform.
- Why this job: Make a lasting first impression and be part of a supportive, dynamic environment.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 12 - 12 £ per hour.
Contract: Zero Hour
Salary: Up to £12.71 per hour plus tips
Flexible hours
Role Objective
To be the first port of call for all questions and queries relating to a guest stay, spa day, club membership or any other general enquiry. Always demonstrating a can-do attitude, you will be a source of information for all guests and colleagues. Your knowledge of the day’s activities, guest numbers and availability will ensure that you support the wider teams with maximisation and utilisation. This role is far reaching and supports other functions such as the Spa, Wellbeing & Fitness, Main Reception, and all managers in terms of guest data and information that you possess. We only have one opportunity to create a first impression, make sure it counts.
Responsibilities
- Greeting guests with a warm welcome and ensuring the courteous and efficient process of checking-in, completing the correct registration procedure including offering a tour where appropriate and explaining the welcome pack.
- Correctly and in line with the GDPR you will receive and administer financial payments, ensuring guests are provided with receipts, merchant copies are filed and stored in line with the governing regulations.
- When checking out guests you will ensure all client accounts are settled in full, robe controls maintained, and guest satisfaction is checked.
- Where comments are raised you will share these with your team and where appropriate make an action for correction should constructive feedback be provided.
- Monitor CCTV to ensure the safety of bathers in the pool and other areas.
- Monitor headcounts every hour to ensure the maximum bather load is not exceeded.
- Support with conducting pool tests should a member of the fitness team or maintenance team not be available (must be trained).
- Where guest walks are in place, support / lead these where required.
- Close any open folios and settle classes on the system.
- Upsell additional services and items, manage columns to ensure yield management.
- Assist in the scheduling of Spa colleagues and services.
- Take responsibility for pre bookings and bookings of all spa services offered and ensure that the billing of guest services is carried out correctly and in a timely manner.
- Ensure full knowledge of residential, day packages and services.
- Keep up to date on promotional offers and sell services to guests as per targets set, supporting the team in achieving sales targets.
App technology for shifts. Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only]. Professional Uniform
Receptionist employer: Champneys
Champneys Henlow is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As a Night Manager, you will benefit from a competitive package and the opportunity to lead a dedicated team in a stunning resort environment, ensuring a rewarding experience for both guests and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Research Champneys Springs and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your greeting skills! As a receptionist, you'll be the first point of contact for guests. Role-play with friends or family to nail that warm welcome and ensure you come across as friendly and approachable.
✨Tip Number 3
Show off your multitasking abilities! Be ready to discuss how you can juggle various tasks like checking in guests, managing bookings, and upselling services without breaking a sweat. We want to see that you can handle the hustle!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your relevant experience and skills that align with the role, and don’t forget to mention your enthusiasm for creating great guest experiences.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can bring a warm welcome to our guests.
Tailor Your Application:Make sure to tailor your application to the specific role of Receptionist. Highlight any relevant experience or skills that match the job description, like your ability to handle guest queries or manage bookings efficiently.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Champneys
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at Champneys Springs. Familiarise yourself with the daily activities, guest services, and the importance of a warm welcome. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As the first point of contact for guests, it's crucial to demonstrate your excellent communication skills. Practice how you would greet a guest and handle various queries. Think about examples from your past experiences where you've provided exceptional customer service or resolved issues effectively.
✨Be Ready to Discuss Teamwork
This role supports various functions, so be prepared to talk about your experience working in a team. Share specific examples of how you've collaborated with others to achieve goals, especially in high-pressure situations. Highlight your ability to adapt and support different departments.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the role and the company. Ask about the team dynamics, training opportunities, or how they measure success in this position. This shows your enthusiasm and helps you determine if it's the right fit for you.
