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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and create memorable guest experiences.
- Company: Join Champneys, a leading wellness brand focused on health and wellbeing.
- Benefits: Enjoy health incentives, discounted stays, spa days, and exclusive experiences.
- Why this job: Be a brand ambassador and make a positive impact on guests' experiences.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 28080 - 28080 £ per year.
Overview
Reception Supervisor
Champneys Mottram Hall
Contract: Full Time
Salary: £28,080.00
Leading a small team, you will ensure that your colleagues are trained, confident and competent to deliver warm welcomes, lasting goodbyes, and everything in between. You will act a brand ambassador and ensure that your team deliver the highest levels of customer service and leave a lasting positive impression on our guests.
Some Responsibilities Include
- To assist with implementation of service standards for reception ensuring a high and consistent level of service is given to all guests.
- To assist with implementing training and coaching of the service standards to Front Office team.
- To ensure service to guests is engaging and proactive.
- To ensure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
- To review customer satisfaction levels in Front Office and action issues from feedback promptly.
- To ensure current brand standards are delivered consistently e.g., Check-in / Check-out, Premier Guests, Arrival Procedures, and voucher sales.
Benefits reflect the Champneys wellbeing brand and include a range of health and wellness incentives and exclusive experiences.
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self-Guided meditation
- Wellbeing podcasts
- Champneys experiences (such as an overnight stay or a spa day)
- App for schedules, timesheets, annual leave and essential information
- In-house social media connecting our Champneys Family
- Employee Assistance Programme, offering counselling sessions and legal advice; other perks such as shopping discounts and financial support
- Motivating, rewarding and engaging colleague events
- Discounted stays for you, friends and family at Champneys properties
- Complimentary Spa Day on completion of probation
- 50% discount on Champneys products
- Discounts on partner products Elemis and Clarins
- Discounted membership to health clubs
- Merlin Entertainments Attraction
- Introduce a friend incentive
- Long Service celebrations
- Free parking (Hotels and Resorts only)
- Professional Uniform
Seniorit y level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Wellness and Fitness Services
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Reception Supervisor employer: Champneys
Contact Detail:
Champneys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Champneys' social media and website. This will help you understand their values and how you can fit in as a Reception Supervisor.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different guest situations. Being able to demonstrate your proactive approach during the interview will show you're ready to lead the Front Office team.
✨Tip Number 3
Network with current employees! If you can, reach out to someone working at Champneys. They can give you insider tips on what the team is like and what the interviewers are really looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Champneys family.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Reception Supervisor role. Highlight your experience in customer service and team leadership, and how you can contribute to our warm and welcoming environment.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you the perfect fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Champneys
✨Know the Brand Inside Out
Before your interview, make sure you research Champneys and understand their brand values and service standards. This will help you demonstrate how you can embody their ethos as a Reception Supervisor and lead your team effectively.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in training and managing teams. Share specific examples of how you've successfully coached colleagues to deliver excellent customer service, as this is crucial for the role.
✨Engage with Customer Service Scenarios
Think about potential customer service scenarios you might face in the role. Be ready to explain how you would handle difficult situations or feedback from guests, showcasing your proactive approach to ensuring satisfaction.
✨Highlight Your Passion for Wellness
Since Champneys is all about health and wellness, express your enthusiasm for these areas. Mention any relevant experiences or interests that align with their wellness initiatives, showing that you're a great fit for their culture.
