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For Companies At a Glance
- Tasks: Provide exceptional customer service and ensure safety during night shifts.
- Company: Join Champneys Henlow, a renowned wellbeing brand focused on health and happiness.
- Benefits: Enjoy flexible hours, free parking, and access to learning opportunities.
- Why this job: Perfect for night owls wanting to make a positive impact in hospitality.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Work Saturday nights only with competitive pay based on age.
Champneys Henlow
Contract: Zero Hour
Salary: £10-£12.21 per hour depending on age
Saturday night only
The Role Objective
The Front of House department is crucial as it typically forms the first impression guests receive upon arrival. It is essential that the reception desk operates smoothly and efficiently. As a front of house night porter, you are responsible for providing exceptional customer service to guests while ensuring the highest levels of safety are maintained.
Some Responsibilities Include
- Adhere to all health and safety regulations within your area of work.
- Ensure guests receive exceptional service throughout the nighttime hours.
- Conduct regular walk-arounds within the property and ensure all required areas are signed off as safe, as required and stipulated on check forms.
- Review the booking system and stay informed about in-house guest numbers and locations.
- Maintain positive and effective inter-departmental communication, especially with reception and housekeeping.
- Communicate confidently and helpfully with guests, check satisfaction, resolve conflicts, and escalate issues if necessary.
Benefits
As part of our iconic wellbeing brand, you can expect benefits that align with our vision to make you feel happier and healthier inside and out. In addition to working in a great environment, you will have access to:
- App technology for essential forms
- In-house social media connecting the Champneys family
- Access to learning and development opportunities aimed at job satisfaction and career growth
- Merlin Entertainments attractions
- Free parking
- Professional uniform
Night Porter employer: Champneys
Contact Detail:
Champneys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Champneys brand and its values. Understanding their commitment to wellbeing and exceptional customer service will help you align your approach during interviews and interactions.
✨Tip Number 2
Network with current or former employees of Champneys. They can provide valuable insights into the company culture and what they look for in a night porter, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience in customer service and how you handle challenging situations. Being able to demonstrate your problem-solving skills and ability to maintain a calm demeanour at night will be crucial.
✨Tip Number 4
Show enthusiasm for the role by asking insightful questions during any interviews or conversations. This not only shows your interest but also helps you understand if the position is the right fit for you.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Night Porter. Highlight your relevant experience in customer service and safety protocols.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the Night Porter role. Emphasise any previous roles in hospitality or customer service, particularly during night shifts.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples of how you've handled guest interactions and resolved conflicts in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Champneys
✨Showcase Your Customer Service Skills
As a night porter, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to handle difficult situations with grace.
✨Familiarise Yourself with Health and Safety Regulations
Understanding health and safety protocols is crucial for this role. Brush up on relevant regulations and be ready to discuss how you would ensure compliance during your shift.
✨Demonstrate Effective Communication
Inter-departmental communication is vital. Prepare to discuss how you would maintain clear communication with reception and housekeeping, especially during busy nights. Consider sharing past experiences where effective communication made a difference.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential conflicts with guests or emergencies and how you would handle them. This will show your ability to think on your feet.
