At a Glance
- Tasks: Support overnight operations, ensuring guest comfort and safety while maintaining high standards.
- Company: Join a welcoming resort with a focus on guest service and teamwork.
- Benefits: Earn £12.71 per hour plus night enhancements, with flexible part-time hours.
- Other info: Full training provided; previous experience in hospitality or security is a bonus.
- Why this job: Perfect for night owls who enjoy helping others and thrive in a dynamic environment.
- Qualifications: Reliability, strong communication skills, and a customer-service mindset are key.
The predicted salary is between 12 - 13 £ per hour.
Contract: Part Time | Salary: £12.71 per hour plus nights enhancement (80p per hour) | 28.5 hours per week.
As Night Porter, you’ll support the overnight Front of House operation, delivering guest service while maintaining safety, security and presentation standards across the property. You’ll work with the Night Manager handling arrivals, guest requests, security checks and night-time administration, ensuring guests are comfortable and the resort is ready for the following day.
The Role
- Providing friendly, professional service to guests throughout the night
- Supporting guest check-ins, check-outs and enquiries
- Conducting regular security and safety patrols around the property
- Ensuring guest-facing areas are clean, tidy and presentable
- Handling phone calls, wake-up calls and taxi bookings
- Supporting luggage movements and guest requests as needed
- Carrying out night audit tasks and basic administrative duties
- Processing payments and maintaining accurate cash handling
- Liaising with Housekeeping and other departments for smooth handovers
- Reporting any maintenance, safety or security issues promptly
- Ensuring fire exits and public areas are clear and compliant
- Preparing the property for the morning team
What We’re Looking For
- A reliable, responsible and calm individual
- Comfortable working night shifts independently
- Strong customer-service mindset and communication skills
- Good attention to detail, especially around safety and security
- Physically able to carry out patrols and light manual tasks
- Previous hospitality or security experience is helpful but not essential – full training provided
Night Porter employer: Champneys
Champneys Henlow is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As a Night Manager, you will benefit from a competitive package and the opportunity to lead a dedicated team in a stunning resort environment, ensuring a rewarding experience for both guests and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and safety protocols. We want you to feel confident and ready to showcase your skills when you meet the hiring team!
✨Tip Number 3
Dress the part! Even if it’s a night shift, showing up looking professional can make a great first impression. It shows you take the role seriously and are ready to represent the property well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or hospitality. We want to see how your skills match what we're looking for in a Night Porter!
Craft a Personal Cover Letter:Use your cover letter to show us your personality and why you’re excited about the role. Share any experiences that demonstrate your reliability and calmness under pressure.
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your application.
How to prepare for a job interview at Champneys
✨Know the Role Inside Out
Make sure you understand what a Night Porter does. Familiarise yourself with the responsibilities like guest check-ins, security checks, and maintaining presentation standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent guest service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your customer-service mindset.
✨Prepare for Night Shift Questions
Expect questions about working night shifts and how you handle being independent during those hours. Think about your strategies for staying alert and managing tasks alone, as this will show your reliability and responsibility.
✨Highlight Attention to Detail
Attention to detail is crucial in this role, especially regarding safety and security. Prepare to discuss how you've ensured safety in previous jobs or how you maintain high standards in your work. This will reassure the interviewer that you can handle the responsibilities of the Night Porter position.
