At a Glance
- Tasks: Lead a team in delivering top-notch spa treatments and ensure high standards are met.
- Company: Join Champneys, a leading wellness brand with a focus on health and beauty.
- Benefits: Enjoy health incentives, discounts, complimentary spa days, and more!
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team that promotes wellness and customer satisfaction.
- Qualifications: Experience in beauty treatments and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
This role is integral to the promotion and influence of our Brand, the spa operation is the very essence of our brand and as such the role is a key part of our operation. We work in times of constant evolution and development; it is therefore an essential requirement that you remain knowledgeable in your specialist area and use this knowledge to support your team and ensure that the highest standards are met.
Responsibilities:
- Conduct daily uniform checks ensuring the highest of standards are met.
- Work alongside the Elemis and Clarins Account Managers to ensure maximum retail opportunities.
- Work closely with the in‑house trainer and spa management to ensure set KPI’s are met.
- Attend the 8am booking station or ensure suitable attendance.
- Attend tours that are conducted and ensure the therapists are conducting them inline with our SOPs.
- Ensure the correct talk likes and demonstrations are being conducted.
- Carry out management responsibilities.
- Where trade tests have been conducted ensure there is an appropriate follow up takes place.
- Ensure all Champneys Spa Customer service standards are adhered to at all times.
- Work closely with the reception team and maximise revenue opportunities at all times.
- Carry out beauty treatments to the required standards ensuring the specific treatment time is adhered to.
- Constantly maintain high levels of room and therapist presentation ensuring rooms are kept in a clean, hygienic, safe and well‑maintained condition.
- Fully understand and monitor daily treatment and retail sales revenues and ensure these are effectively communicated to all therapists.
- Organise and control an effective stock management system of all treatment and retail products, following standard Purchase Order procedures.
- Assist the Spa Manager with recruitment including interviews, trade test and induction.
- Ensure the efficient and effective scheduling of therapist rotas.
- Assessment of all therapists, constant development and training in specialist treatments and customer service.
- Provide treatments and training within the spa department to the highest standards of service whilst supporting the Manager with business demands.
- Support & develop our apprentices.
- Support spa manager with administrational tasks as required.
- Liaise with product suppliers with regard to training needs, improving retail sales, stock, retail displays and promotions.
Benefits:
- Health, Wellness and Wellbeing incentives.
- Digital fitness programmes.
- Nutrition guides and recipes.
- Self-guided meditation.
- Wellbeing podcasts.
- Champneys experiences (such as an overnight stay or an ultimate spa day experience).
- App for all schedules, timesheets, annual leave, and all the important things you need at your fingertips.
- In house social media connecting our Champneys family.
- Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only].
- Professional Uniform.
Treatment Supervisor in Liphook employer: Champneys
Champneys Forest Mere is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong focus on health, wellness, and continuous development, team members enjoy a supportive work culture enriched by comprehensive benefits, including discounted stays, spa experiences, and access to fitness programmes. The role of Treatment Supervisor not only offers a competitive salary but also provides opportunities for personal and professional advancement within a dynamic and evolving spa environment.
StudySmarter Expert Advice🤫
We think this is how you could land Treatment Supervisor in Liphook
✨Tip Number 1
Get to know the company inside out! Research Champneys and its values, especially around wellness and customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Treatment Supervisor position.
✨Tip Number 3
Prepare for practical assessments! Since the role involves conducting treatments and managing a team, be ready to showcase your skills. Brush up on your treatment techniques and think about how you would handle various scenarios in the spa environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Champneys family. Don’t miss out on this opportunity!
We think you need these skills to ace Treatment Supervisor in Liphook
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the spa industry shine through. We want to see how much you care about providing top-notch treatments and customer service, so don’t hold back!
Tailor Your CV:Make sure your CV is tailored to the Treatment Supervisor role. Highlight relevant experience, especially in managing teams and delivering high standards in a spa environment. We love seeing how your background fits with our brand!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Champneys
✨Know Your Brand Inside Out
Before the interview, make sure you understand Champneys' brand values and how they relate to the role of Treatment Supervisor. Familiarise yourself with their services, products like Elemis and Clarins, and the overall spa experience they offer. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Showcase Your Leadership Skills
As a Treatment Supervisor, you'll be responsible for managing a team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and develop others. Think about specific situations where you’ve improved team performance or customer service standards, as these will resonate well with the interviewers.
✨Prepare for Practical Scenarios
Expect to discuss real-life scenarios during your interview, especially around conducting treatments and managing staff. Be ready to explain how you would handle various situations, such as ensuring compliance with SOPs or dealing with customer feedback. Practising these responses will help you feel more confident and articulate during the interview.
✨Engage with Questions
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
