This role is a key contributor to the promotion and influence of our Brand. As part of Facespace, you will deliver innovative, results-driven facial treatments and consultations that form an essential component of the Champneys guest experience.
Facespace offers a facial-fitness concept designed to tone, lift and sculpt facial muscles through dynamic manual techniques, advanced tools and [comfort zone] formulations. You will remain highly knowledgeable in skincare, Champneys protocols and Face Space service offerings, ensuring each guest receives a personalised and visible-results-focused facial journey.
Your expertise will elevate the guest experience, support the spa team and ensure exceptional standards are consistently achieved.
Main duties and responsibilities
- To perform Facespace facial treatments in line with Champneys, brand-specific and Facespace protocols.
- To conduct thorough skin consultations, analysis and treatment planning based on client goals and lifestyle.
- To confidently recommend appropriate treatments, add-ons and aftercare.
- To promote retail products and provide personalised home-care routines to maximise treatment results.
- To deliver an exceptional guest journey, including consultation, treatment, aftercare and escorting guests to and from waiting areas.
- To liaise professionally and constructively with the management team and reception regarding treatment changes, special requests or guest needs.
- To demonstrate flexibility with working hours, duties and shift patterns to support the smooth operation of the Spa and Face Space.
- To attend all required training to maintain expert knowledge of protocols, skincare brands, tools and facial techniques.
- To support demonstrations, events and experiential activations that showcase Facespace expertise and brand values.
- To ensure all equipment, devices and treatment areas are hygienic, safe and fully operational, reporting defects to maintenance via the Spa Manager.
- To adhere to all Health & Safety regulations relating to skincare products, tools and treatment delivery.
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self-Guided meditation
- Champneys experiences (such an overnight stay or an ultimate spa day experience)
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- In house social media connecting our Champneys Family
- Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].
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Read more in Liphook employer: Champneys
At Champneys, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises wellness and employee satisfaction. As an Assistant Food & Beverage Manager, you will benefit from comprehensive health and wellbeing incentives, professional development opportunities, and a supportive team environment that fosters growth and collaboration. With unique perks such as discounted stays, complimentary spa days, and engaging colleague events, working at our iconic location not only enhances your career but also enriches your personal wellbeing.
