City Spa Receptionist

Champneys City Spa St Albans

Contract: Part Time

Salary: up to £12.21 Plus commission

Hours: 32 hours per week

We are seeking a friendly, organised, and professional Receptionist to be the first point of contact for our clients. The ideal candidate will be responsible for managing front desk operations, ensuring a seamless client experience, and supporting the spa team with administrative tasks.

Responsibilities include:

• Greet clients warmly upon arrival and ensure a welcoming environment
• Schedule, confirm, and manage appointments using salon booking software
• Answer phone calls and respond to inquiries about services, prices, and availability
• Process payments and handle cash, card, and digital transactions accurately
• Maintain cleanliness and organization of the reception area
• Upsell salon products and services where appropriate
• Coordinate client flow with stylists and service providers
• Handle client feedback professionally and escalate issues to the manager if needed
• Perform light administrative tasks such as data entry, inventory tracking, and filing

Previous experience in a receptionist or customer service role (salon/spa experience is a plus)

Strong communication and interpersonal skills

Availability to work evenings and weekends.

Benefits

As part of our iconic wellbeing brand, you can expect benefits that align with our vision to make you feel happier and healthier inside and out. You will work with a great team and enjoy the following benefits:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such as overnight stays or ultimate spa days)
• App technology for essential forms
• In-house social media connecting our Champneys Family
• Motivating, rewarding, and engaging colleague events
• Discounted stays at our Hotels or Resorts for you, friends, and family
• Complimentary Spa Day after probation
• 50% discount on all Champneys products
• Discounts on partner brands Elemis and Clarins
• Discounted health club memberships
• Access to Learning & Development for career growth
• Merlin Entertainments Attraction benefits
• Introduce a friend incentive
• Long Service celebrations
• Professional uniform provided

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