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- Tasks: Deliver top-notch spa treatments and provide exceptional customer service to guests.
- Company: Join Champneys, a leading wellness brand dedicated to health and wellbeing.
- Benefits: Competitive salary, generous incentives, wellness programmes, and discounts on products and stays.
- Why this job: Make a real difference in clients' lives while growing your skills in a supportive environment.
- Qualifications: Level 2 & 3 NVQ in Beauty Therapy and massage experience required.
- Other info: Enjoy a dynamic workplace with opportunities for career advancement and personal development.
The predicted salary is between 15900 - 20000 £ per year.
At Champneys, our passion is health and wellbeing, and our therapists are at the heart of that vision. We pride ourselves on our exceptional teams, therapists that are the best in the business.
As a Spa Therapist, some of your responsibilities will include:
- Provide a first-class service and deliver the highest standard of a range of therapeutic, holistic, wellbeing treatments including facials, massages and nail treatments.
- Maximise treatment and retail sales to ensure targets and KPIs are achieved.
- Deliver exceptional customer service which exceeds guest expectations.
We require candidates to hold a Level 2 & 3 NVQ in Beauty Therapy or an equivalent qualification. Massage experience is essential.
Not only will you work in a great company, you will also have access to the following:
- Generous points incentive system, rewarding you for your hard work.
- Learning & development aimed at job satisfaction and career advancement.
- Engaging & rewarding colleague events, with awards and acknowledgements for departmental and individual successes.
- Variation of treatments is important to us, and we monitor this daily to give you a varied day.
- Out of the wide variety of beautiful spa treatments we offer, all but two are 50 minutes or longer, enabling you to build a rapport with your client.
Some duties and responsibilities include:
- To provide ultimate client care to all of our guests, maximising revenue opportunities in accordance with your targets.
- To provide professional advice to guests via talks and demonstrations, spa tours, and promotional events.
- To carry out all spa treatments to the required standards ensuring the specific treatment time is adhered to.
- To follow Champneys protocols and training programs ensuring you are offering the best service to our guests.
- To be responsible for your working areas and ensure that equipment is fully operational and clean.
- To liaise in a positive and constructive manner with the manager and receptionists on the day’s scheduled treatments.
Shift times are: Monday to Sunday 1000 - 1900, 1100 - 2000. Weekends are worked alternatively.
Competitive Salary, plus generous incentive & commission payments.
Being the iconic wellbeing brand that we are, you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
You will also have access to:
- Health, Wellness and Wellbeing incentives.
- Digital fitness programmes.
- Nutrition guides and recipes.
- Self-Guided meditation.
- Wellbeing podcasts.
- Champneys experiences (such as an overnight stay or an ultimate spa day experience).
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- In-house social media connecting our Champneys Family.
- Employee Assistance Programme, offering counselling sessions and legal advice if required.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Long Service celebrations.
- Free parking (Hotels and Resorts only).
- Professional Uniform.
Therapist employer: Champneys Springs
Contact Detail:
Champneys Springs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Therapist
✨Tip Number 1
Get to know the company culture! Before your interview, check out Champneys' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your treatment demonstrations! Since you'll be delivering a range of therapies, it’s crucial to showcase your skills. Set up mock sessions with friends or family to get comfortable explaining your techniques and the benefits of each treatment.
✨Tip Number 3
Network like a pro! Connect with current or former Champneys therapists on LinkedIn. They can provide insider tips and might even give you a heads-up about upcoming opportunities. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from Champneys, making it easier for us to keep in touch.
We think you need these skills to ace Therapist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for health and wellbeing shine through. We want to see how much you care about providing exceptional service and making a difference in our guests' lives.
Tailor Your CV: Make sure your CV highlights your relevant qualifications and experience, especially your Level 2 & 3 NVQ in Beauty Therapy. We love seeing how your skills align with what we do at Champneys!
Be Specific About Your Experience: In your application, mention specific treatments you've performed and any sales targets you've achieved. We appreciate candidates who can demonstrate their ability to deliver top-notch services and meet KPIs.
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Champneys Springs
✨Know Your Treatments
Familiarise yourself with the range of treatments offered at Champneys. Be ready to discuss your experience with facials, massages, and nail treatments. Highlight any specific techniques or products you love using, as this shows your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you exceeded guest expectations and how you handled any challenges. This will demonstrate your commitment to providing a first-class service.
✨Emphasise Continuous Learning
Since Champneys values development, be sure to express your eagerness to learn and grow within the company. Mention any relevant training or courses you've completed and how you plan to keep up with industry trends and new treatments.
✨Be Ready for Role-Playing
You might be asked to demonstrate a treatment or conduct a mock consultation during the interview. Practice explaining your process clearly and confidently, and remember to engage with your 'client' to build rapport, just like you would in a real session.
