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For Companies At a Glance
- Tasks: Deliver top-notch spa treatments and provide exceptional customer service to guests.
- Company: Join the iconic Champneys brand, dedicated to health and wellbeing.
- Benefits: Competitive salary, generous incentives, wellness programmes, and discounts on products.
- Why this job: Make a real impact on clients' wellbeing while growing your skills in a supportive environment.
- Qualifications: Level 2 & 3 NVQ in Beauty Therapy and massage experience required.
- Other info: Enjoy flexible shifts, career advancement opportunities, and a vibrant team culture.
The predicted salary is between 15936 - 22032 £ per year.
At Champneys, our passion is health and wellbeing, and our therapists are at the heart of that vision. We pride ourselves on our exceptional teams, therapists that are the best in the business.
As a Spa Therapist, some of your responsibilities will include:
- Provide a first-class service and deliver the highest standard of a range of therapeutic, holistic, wellbeing treatments including facials, massages and nail treatments.
- Maximise treatment and retail sales to ensure targets and KPIs are achieved.
- Deliver exceptional customer service which exceeds guest expectations.
We require candidates to hold a Level 2 & 3 NVQ in Beauty Therapy or an equivalent qualification. Massage experience is essential.
Why Champneys:
- Generous points incentive system, rewarding you for your hard work.
- Learning & development aimed at job satisfaction and career advancement.
- Engaging & rewarding colleague events, with awards and acknowledgements for departmental and individual successes.
- Variation of treatments is important to us, and we monitor this daily to give you a varied day.
- All but two of our treatments are 50 minutes or longer, enabling you to build a rapport with your client.
Some duties and responsibilities include:
- To provide ultimate client care to all of our guests, maximising revenue opportunities in accordance with your targets.
- To provide professional advice to guests via talks and demonstrations, spa tours, and promotional events.
- To carry out all spa treatments to the required standards ensuring the specific treatment time is adhered to.
- To follow Champneys protocols and training programs ensuring you are offering the best service to our guests.
- To be responsible for your working areas and ensure that equipment is fully operational and clean.
- To liaise in a positive and constructive manner with the manager and receptionists on the day’s scheduled treatments.
Shift times are: Monday to Sunday 1000 - 1900, 1100 - 2000. Weekends are worked alternatively.
Being the iconic wellbeing brand that we are, you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out:
- Health, Wellness and Wellbeing incentives.
- Digital fitness programmes.
- Nutrition guides and recipes.
- Self-Guided meditation.
- Wellbeing podcasts.
- Champneys experiences (such as an overnight stay or an ultimate spa day experience).
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- Employee Assistance Programme, offering counselling sessions and legal advice if required.
- Other perks such as shopping discounts and financial support.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking (Hotels and Resorts only).
- Professional Uniform.
Spa Therapist employer: Champneys Springs
Contact Detail:
Champneys Springs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist
✨Tip Number 1
Get to know Champneys! Research their values and services so you can chat about how your skills align with their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your treatment techniques! If you can, do a mock treatment session with a friend or family member. This will help you feel more confident when demonstrating your skills during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former Champneys employees on social media. They might share insider tips or even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace the digital side of the spa industry.
We think you need these skills to ace Spa Therapist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for health and wellbeing shine through. We want to see how much you care about providing exceptional service and making a difference in our guests' lives.
Tailor Your Experience: Make sure to highlight your relevant qualifications and experience, especially your Level 2 & 3 NVQ in Beauty Therapy. We love seeing how your skills align with the role of a Spa Therapist, so don’t hold back!
Be Personable: Remember, we’re looking for someone who can build rapport with clients. Use your application to showcase your customer service skills and any experiences where you’ve gone above and beyond for guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Champneys!
How to prepare for a job interview at Champneys Springs
✨Know Your Treatments
Familiarise yourself with the range of treatments offered at Champneys, especially those you’ll be performing. Be ready to discuss your experience with facials, massages, and nail treatments, and how you can deliver exceptional service that exceeds guest expectations.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about situations where you went above and beyond for a client, as this role is all about creating unforgettable experiences for guests.
✨Understand the Brand Values
Research Champneys' ethos around health and wellbeing. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of continuous improvement and exceptional client care.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the training programmes, opportunities for career advancement, and how they support their therapists in refining their skills. This shows your genuine interest in growing with the company.
