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- Tasks: Lead a team in delivering top-notch spa treatments and ensure high standards.
- Company: Join the iconic Champneys brand, known for wellness and relaxation.
- Benefits: Enjoy health incentives, discounts, and complimentary spa experiences.
- Why this job: Make a real impact on guests' wellbeing while developing your career.
- Qualifications: Experience in beauty treatments and strong leadership skills required.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
This role is integral to the promotion and influence of our Brand, the spa operation is the very essence of our brand and as such the role is a key part of our operation. We work in times of constant evolution and development; it is therefore an essential requirement that you remain knowledgeable in your specialist area and use this knowledge to support your team and ensure that the highest standards are met.
Some responsibilities include:
- Conduct daily uniform checks ensuring the highest of standards are met.
- Work alongside the Elemis and Clarins Account Managers to ensure maximum retail opportunities.
- Work closely with the In-House trainer and spa management to ensure set KPI’s are met.
- Attend the 8am booking station or ensure suitable attendance.
- Attend tours that are conducted and ensure the therapists are conducting them in line with our SOPs.
- Ensure the correct talk likes and demonstrations are being conducted.
- Carry out management responsibilities.
- Where trade tests have been conducted ensure there is an appropriate follow up takes place.
- Ensure all Champneys Spa Customer service standards are adhered to at all times.
- Work closely with the reception team and maximise revenue opportunities at all times.
- Carry out beauty treatments to the required standards ensuring the specific treatment time is adhered to.
- Constantly maintain high levels of room and therapist presentation ensuring rooms are kept in a clean, hygienic, safe and well-maintained condition.
- Fully understand and monitor daily treatment and retail sales revenues and ensure these are effectively communicated to all therapists.
- Organise and control an effective stock management system of all treatment and retail products, following standard Purchase Order procedures.
- Assist the Spa Manager with recruitment including interviews, trade tests and induction.
- Ensure the efficient and effective scheduling of therapist rotas.
- Assessment of all therapists, constant development and training in specialist treatments and customer service.
- Provide treatments and training within the spa department to the highest standards of service whilst supporting the Manager with business demands.
- Support & develop our apprentices.
- Support spa manager with administrational tasks as required.
- Liaise with product suppliers with regard to training needs, improving retail sales, stock, retail displays and promotions.
Being the iconic wellbeing brand that we are, you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out. Not only will you work in great company, you will also have access to the following:
- Health, Wellness and Wellbeing incentives.
- Digital fitness programmes.
- Nutrition guides and recipes.
- Self-Guided meditation.
- Wellbeing podcasts.
- Champneys experiences (such as an overnight stay or an ultimate spa day experience).
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- In-house social media connecting our Champneys Family.
- Employee Assistance Programme, offering counselling sessions and legal advice if required.
- Other perks such as shopping discounts and financial support.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking (Hotels and Resorts only).
- Professional Uniform.
Treatment Supervisor in Wilmslow employer: Champneys Mottram Hall
Contact Detail:
Champneys Mottram Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Treatment Supervisor in Wilmslow
✨Tip Number 1
Get to know the company inside out! Research Champneys Mottram Hall and understand their brand values, services, and what makes them tick. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Treatment Supervisor position.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the responsibilities listed in the job description. Practise your responses so you can confidently demonstrate your skills in managing teams and ensuring high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Champneys family and ready to contribute to our mission of promoting wellbeing.
We think you need these skills to ace Treatment Supervisor in Wilmslow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa industry shine through. We want to see how much you care about providing top-notch treatments and customer service, so don’t hold back!
Tailor Your CV: Make sure your CV is tailored to the Treatment Supervisor role. Highlight relevant experience, especially in managing teams and delivering high standards in a spa environment. We love seeing how your background fits with our brand!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Champneys family!
How to prepare for a job interview at Champneys Mottram Hall
✨Know Your Brand Inside Out
Before the interview, make sure you’re well-versed in Champneys' values and services. Familiarise yourself with their spa operations, especially the Elemis and Clarins products, as this will show your genuine interest and understanding of the brand.
✨Demonstrate Leadership Skills
As a Treatment Supervisor, you'll need to showcase your ability to lead and develop a team. Prepare examples from your past experiences where you've successfully managed a team, conducted training, or improved service standards. This will highlight your capability to meet the role's responsibilities.
✨Prepare for Practical Scenarios
Expect to discuss how you would handle specific situations, such as conducting uniform checks or managing therapist schedules. Think through these scenarios beforehand and be ready to explain your thought process and decision-making skills.
✨Showcase Your Customer Service Expertise
Customer service is key in this role. Be prepared to share examples of how you've gone above and beyond for clients in previous positions. Highlight your understanding of customer service standards and how you would ensure they are met at Champneys.
