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- Tasks: Be the friendly face of Champneys, welcoming guests and managing their queries with a smile.
- Company: Join the iconic wellbeing brand dedicated to making people feel happier and healthier.
- Benefits: Enjoy health incentives, discounts, complimentary spa days, and a supportive work environment.
- Why this job: Make a lasting impression while helping guests enjoy their wellness journey.
- Qualifications: Great communication skills and a positive attitude are essential.
- Other info: Dynamic role with opportunities for personal growth and team events.
The predicted salary is between 22 - 25 £ per hour.
To be the first port of call for all questions and queries relating to a guest stay, spa day, club membership or any other general enquiry. Always demonstrating a can-do attitude, you will be a source of information for all guests and colleagues. Your knowledge of the day’s activities, guest numbers and availability will ensure that you support the wider teams with maximisation and utilisation. This role is far reaching and supports other functions such as the Spa, Wellbeing & Fitness, Main Reception, and all managers in terms of guest data and information that you possess. We only have one opportunity to create a first impression, make sure it counts.
Some Responsibilities include:
- Greeting guests with a warm welcome and ensuring the courteous and efficient process of checking-in, completing the correct registration procedure including offering a tour where appropriate and explaining the welcome pack.
- Correctly and in line with the GDPR you will receive and administer financial payments, ensuring guests are provided with receipts, merchant copies are filed and stored in line with the governing regulations.
- When checking out guests you will ensure all client accounts are settled in full, robe controls maintained, and guest satisfaction is checked.
- Where comments are raised you will share these with your team and where appropriate make an action for correction should constructive feedback be provided.
- Monitor CCTV to ensure the safety of bathers in the pool and other areas.
- Monitor headcounts every hour to ensure the maximum bather load is not exceeded.
- Support with conducting pool tests should a member of the fitness team or maintenance team not be available (must be trained).
- Where guest walks are in place, support / lead these where required.
- Close any open folios and settle classes on the system.
- Upsell additional services and items, manage columns to ensure yield management.
- Assist in the scheduling of Spa colleagues and services.
- Take responsibility for pre bookings and bookings of all spa services offered and ensure that the billing of guest services is carried out correctly and in a timely manner.
- Ensure full knowledge of residential, day packages and services.
- Keep up to date on promotional offers and sell services to guests as per targets set, supporting the team in achieving sales targets.
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out. Not only will you work in great company you will also have access to the following:
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self-Guided meditation
- Wellbeing podcasts
- Champneys experiences (such an overnight stay or an ultimate spa day experience)
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- In house social media connecting our Champneys Family
- Employee Assistance Programme, offering counselling sessions and legal advice if required
- Other perks such as shopping discounts and financial support to list a few benefits.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking (Hotels and Resorts only).
- Professional Uniform.
Receptionist in Wilmslow employer: Champneys Mottram Hall
Contact Detail:
Champneys Mottram Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Wilmslow
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your best self! Smile, be friendly, and show off that can-do attitude. Remember, you're not just a candidate; you're the face of what they want to represent.
✨Tip Number 2
Know your stuff! Familiarise yourself with Champneys' services and offerings. When they ask about your knowledge of spa days or wellness packages, you want to sound like an expert. It shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently, making it easier to showcase your skills and experience.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows that you're keen on the role. And hey, apply through our website for a smoother process!
We think you need these skills to ace Receptionist in Wilmslow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team at Champneys.
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist. Highlight your relevant experience and skills that align with the responsibilities mentioned in the job description. This shows us that you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Champneys!
How to prepare for a job interview at Champneys Mottram Hall
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at Champneys Mottram Hall. Familiarise yourself with their services, such as spa packages and wellness offerings, so you can confidently discuss how you would handle guest queries and upsell services.
✨Showcase Your People Skills
As the first point of contact for guests, it's crucial to demonstrate your excellent communication and interpersonal skills. Practice greeting someone warmly and responding to common guest inquiries. Think about examples from your past experiences where you provided exceptional customer service.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, like dealing with a dissatisfied guest or managing multiple tasks during busy periods. Prepare by thinking of relevant scenarios from your previous roles and how you successfully navigated them.
✨Dress the Part
First impressions matter, especially in a hospitality role. Dress smartly and professionally for your interview to reflect the brand's image. This shows that you take the opportunity seriously and understand the importance of presentation in the role of a receptionist.
