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- Tasks: Be the friendly face welcoming guests and managing their queries with a smile.
- Company: Join Champneys, a leading wellbeing brand dedicated to making people feel happier and healthier.
- Benefits: Enjoy health incentives, discounted stays, and a complimentary spa day after probation.
- Why this job: Make a lasting impression while working in a vibrant environment with great team spirit.
- Qualifications: No specific qualifications required; just bring your positive attitude and willingness to learn.
- Other info: Part-time role with flexible hours, perfect for students looking to gain experience.
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Contract: Part TimeSalary: up to £12.21 per hour
16 hours per week
Role Objective
To be the first port of call for all questions and queries relating to a guest stay, spa day, club membership or any other general enquiry. Always Demonstrating a can-do attitude, you will be a source of information for all guests and colleagues. Your knowledge of the day’s activities, guest numbers and availability will ensure that you support the wider teams with maximisation and utilisation.
This role is far reaching and supports other functions such as the Spa, Wellbeing & Fitness, Main Reception, and all managers in terms of guest data and information that you possess.
We only have one opportunity to create a first impression, make sure it counts.
Some Responsibilities include
- Greeting guests with a warm welcome and ensuring the courteous and efficient process of checking-in, completing the correct registration procedure including offering a tour where appropriate and explaining the welcome pack.
- Correctly and line with the GDPR you will receive and administer financial payments, ensuring guests are provided with receipts, merchant copies are filed and stored in line with the governing regulations.
- When checking out guests you will ensure all client accounts are settled in full, robe controls maintained, and guest satisfaction is checked. Where comments are raised you will share these with your team and where appropriate make an action for correction should constructive feedback be provided.
- Monitor CCTV to ensure the safety of bathers in the pool and other areas.
- Monitor headcounts every hour to ensure the maximum bather load is not exceeded.
- Support with conducting pool tests should a member of the fitness team or maintenance team not be available (must be trained).
- Where guest walks are in place, support / lead these where required.
- Close any open folios and settle classes on the system.
- Upsell additional services and items, manage columns to ensure yield management.
- Assist in the scheduling of Spa colleagues and services.
- Take responsibility for pre bookings and bookings of all spa services offered and ensure that the billing of guest services is carried out correctly and in a timely manner.
- Ensure full knowledge of residential, day packages and services.
- Keep up to date on promotional offers and sell services to guests as per targets set, supporting the team in achieving sales targets.
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
- Health, Wellness and Wellbeing incentives
- Champneys experiences (such an overnight stay or an ultimate spa day experience)
- App technology for all our essential forms
- In house social media connecting our Champneys Family
- Motivating, rewarding and engaging colleague events
- Discounted stays for you, your friends and family at any of our Hotels or Resorts
- Complimentary Spa Day on completion of your probationary period
- 50% discount on all Champneys products
- Great discounts on our partner products Elemis and Clarins
- Discounted membership to our exceptional health clubs
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Receptionist employer: Champneys Henlow
Contact Detail:
Champneys Henlow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the services and offerings of the establishment. Knowing the ins and outs of the spa, wellbeing, and fitness services will not only help you answer guest queries but also demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will help you develop a warm and welcoming approach, which is crucial for making a great first impression on guests.
✨Tip Number 3
Stay updated on current trends in the hospitality and wellness industry. Being knowledgeable about popular treatments or wellness practices can give you an edge during interviews and show your commitment to the role.
✨Tip Number 4
Network with current or former employees of the company through social media platforms. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a receptionist. Highlight your relevant experience in customer service and any specific skills that align with the role.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the receptionist position. Emphasise your ability to handle guest inquiries, manage bookings, and maintain a welcoming environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed guest interactions or resolved issues in previous roles.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist.
How to prepare for a job interview at Champneys Henlow
✨Show Your Warmth
As a receptionist, your role is all about first impressions. Make sure to greet the interviewer with a warm smile and a friendly attitude. This will demonstrate your ability to create a welcoming environment for guests.
✨Know the Company
Familiarise yourself with the company’s services, especially those related to wellness and spa offerings. Being knowledgeable about their packages and promotions will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you handle guest inquiries and complaints. Use examples from past experiences to illustrate your problem-solving skills and ability to maintain a positive atmosphere.
✨Highlight Your Attention to Detail
In a role that involves managing bookings and financial transactions, attention to detail is crucial. Be ready to share examples of how you've successfully managed similar responsibilities in the past, ensuring accuracy and compliance with regulations.