Therapist

As a Spa Therapist, some of your responsibilities will include:

• Provide a first-class service and deliver the highest standard of a range of therapeutic, holistic, wellbeing treatments including facials, massages and nail treatments.
• Maximise treatment and retail sales to ensure targets and KPIs are achieved.
• Deliver exceptional customer service which exceeds guest expectations.
• Provide ultimate client care to all of our guests, giving them an unforgettable and lasting treatment experience, maximising revenue opportunities in accordance with your targets and seeking assistance if you need additional support or training.
• Provide professional advice to guests via talks and demonstrations, spa tours, and promotional events to promote available treatments, recommending suitable homecare advice for our guests to continue their results at home.
• Carry out all spa treatments to the required standards ensuring the specific treatment time is adhered to, keeping up to date with developments relating to the product ranges and any new treatments.
• Follow Champneys protocols and training programs ensuring you are offering the best service to our guests and attend training courses required for your therapist grade to be able to offer all treatments a spa therapist should be offering.
• Be responsible for your working areas and ensure that equipment is fully operational and clean, reporting any defects to maintenance via the Manager on duty, adhering to Health and Safety regulations by using safe work practices.
• Liaise in a positive and constructive manner with the manager and receptionists on the day’s scheduled treatments, any changes, additions, etc. to meet the ever-changing needs of our guests. Flexibility and cooperation are required, which may also include shift changes. Shift times are: Monday to Sunday, 1000 - 1900, 1100 - 2000. Weekends are worked alternatively.

Qualifications:

• We require candidates to hold a Level 2 & 3 NVQ in Beauty Therapy or an equivalent qualification.
• Massage experience essential.

Benefits:

• Generous points incentive system, rewarding you for your hard work.
• Learning & development aimed at job satisfaction and career advancement.
• Engaging & rewarding colleague events, with awards and acknowledgements for departmental and individual successes.
• Health, Wellness and Wellbeing incentives.
• Digital fitness programmes.
• Nutrition guides and recipes.
• Self-Guided meditation.
• Wellbeing podcasts.
• Champneys experiences (overnight stay or an ultimate spa day experience).
• App for schedules, timesheets, annual leave, and important information at your fingertips.
• Employee Assistance Programme, offering counselling sessions and legal advice.
• Discounted stays for you, friends and family.
• Complimentary Spa Day on completion of probation.
• 50% discount on Champneys products.
• Discounts on partner products Elemis and Clarins.
• Discounted membership to our health clubs.
• Professional Uniform.

At Champneys, we pride ourselves on developing from within and investing in our learning and development opportunities. We aim to nurture growth from grass roots through to advanced therapist roles, supported by in-house trainers who guide therapists to unlock their full potential.