At a Glance
- Tasks: Deliver top-notch spa treatments and provide exceptional client care.
- Company: Join a leading wellbeing brand dedicated to health and happiness.
- Benefits: Enjoy wellness incentives, discounted stays, and complimentary spa days.
- Other info: Weekend work on a rota basis; mentoring opportunities available.
- Why this job: Be part of a passionate team that values your growth and wellbeing.
- Qualifications: Experience in facials, massages, and nail treatments required.
The predicted salary is between 28800 - 42000 £ per year.
Our passion is health and wellbeing and we know our therapists are at the heart of that vision, with that in mind we proudly have exceptional training journeys for all our therapists, we have in house trainers that are there to ensure you reach your full potential and progress with us.
As a Senior Spa Therapist, naturally you will be passionate and friendly, whilst providing first class service delivering the highest standard of therapeutic, holistic and wellbeing treatments. You will be confident with facials, massages and nail treatments.
Like us, you will have a passion for wellbeing, and everything you do will be driven by a desire to exceed your guests’ expectations.
We offer state of the art facilities within all of our resorts and hotels, boasting modern and stylish Spa’s.
Some duties and responsibilities include:
- To carry out all spa treatments to the required standards ensuring the specific treatment time is adhered to.
- To follow Champneys protocols and training programmes ensuring you are offering the best service to our guests.
- To have a thorough knowledge of the Club & Spa and Hotel and its facilities and rules, advising customers accordingly.
- To be responsible for your working areas and ensure that equipment is fully operational and clean and report any defects to maintenance via the Manager on duty at any time of the day.
- To adhere to Health and Safety regulations by using safe work practices.
- To attend any appropriate training courses required for your therapist grade to be able to offer all treatment a senior therapist should be offering.
- To liaise in a positive and constructive manner with the manager and receptionists on the days scheduled treatments, any changes, additions etc in order to meet the ever-changing needs of our guests. Flexibility and cooperation are required. This may also include shift changes.
- To keep up to date with developments relating to the product ranges and any new treatments.
- To give professional advice to guests via talks and demonstrations, spa tours and promotional events in order to promote available treatments.
- To provide ultimate client care to all of our guests, give them an unforgettable and lasting treatment experience.
- To maximise revenue opportunities in accordance to your targets and seek assistance if you need additional support or training.
- Recommend suitable homecare for our guests to be able to continue their results at home.
- Provide mentorship to more junior therapists, sharing knowledge and experience.
- To provide premier guests with skin consultation appointments along with a full home care prescription.
Shift times are:
Monday to Sunday, and patterns include shifts of:
- 1000 – 1900
- 1100 – 2000
Weekends are worked alternatively.
We fully recognise the work that our therapists do that’s why we offer:
- Fantastic development plan for therapists wanting to progress to the next level of their career.
- Product incentives.
- Bonuses for reaching sales targets.
- Ongoing training and skills development from in house trainer program.
- Specialist brand training to include Elemis and Clarins.
Along with a competitive basic salary, the many commission and incentive schemes in place, also give you a fantastic potential to further increase your income.
The successful candidate will have the following experience and skills:
- L3 qualified in Beauty Therapy
- Preferably either Clarins or Elemis Trained
- Attention to detail and a passion to offer an unforgettable service to our guests
- Previous experience working for a luxury brand for 2+ Years
- Be friendly, approachable and professional
- The best in the business
- To carry out all spa treatments to the required standards ensuring the specific treatment time is adhered to.
- To follow Champneys protocols and training programmes ensuring you are offering the best service to our guests.
- To have a thorough knowledge of the Club & Spa and Hotel and its facilities and rules, advising customers accordingly.
- To be responsible for your working areas and ensure that equipment is fully operational and clean and report any defects to maintenance via the Manager on duty at any time of the day.
- To adhere to Health and Safety regulations by using safe work practices.
- To attend any appropriate training courses required for your therapist grade to be able to offer all treatment a senior therapist should be offering.
- To liaise in a positive and constructive manner with the manager and receptionists on the days scheduled treatments, any changes, additions etc in order to meet the ever-changing needs of our guests. Flexibility and cooperation are required. This may also include shift changes.
- To keep up to date with developments relating to the product ranges and any new treatments.
- To give professional advice to guests via talks and demonstrations, spa tours and promotional events in order to promote available treatments.
- To provide ultimate client care to all of our guests, give them an unforgettable and lasting treatment experience.
- To maximise revenue opportunities in accordance to your targets and seek assistance if you need additional support or training.
- Recommend suitable homecare for our guests to be able to continue their results at home.
- Provide mentorship to more junior therapists, sharing knowledge and experience.
- To provide premier guests with skin consultation appointments along with a full home care prescription.
Shift times are:
Monday to Sunday, and patterns include shifts of:
- 1000 – 1900
- 1100 – 2000
We fully recognise the work that our therapists do that’s why we offer:
- Fantastic development plan for therapists wanting to progress to the next level of their career.
- Product incentives.
- Bonuses for reaching sales targets.
- Ongoing training and skills development from in house trainer program.
- Specialist brand training to include Elemis and Clarins.
Along with a competitive basic salary, the many commission and incentive schemes in place, also give you a fantastic potential to further increase your income.
The successful candidate will have the following experience and skills:
- L3 qualified in Beauty Therapy
- Preferably either Clarins or Elemis Trained
- Attention to detail and a passion to offer an unforgettable service to our guests
- Previous experience working for a luxury brand for 2+ Years
- Be friendly, approachable and professional
- The best in the business
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self-Guided meditation
- Champneys experiences (such an overnight stay or an ultimate spa day experience)
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- In house social media connecting our Champneys Family
- Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].
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Senior Spa Therapist in Ashford employer: Champneys Eastwell Manor
Champneys Eastwell Manor offers a vibrant work culture where attention to detail and customer service excellence are at the forefront. As a Guest Linen & Stock Coordinator, you will enjoy opportunities for personal growth within a supportive team environment, all while working in the picturesque setting of Boughton Lees. With a commitment to employee well-being and development, this role provides a unique chance to contribute to memorable guest experiences in a renowned hospitality establishment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Spa Therapist in Ashford
✨Tip Number 1
Familiarise yourself with the latest trends in spa treatments and wellness. Being knowledgeable about new techniques and products will not only impress during interviews but also show your passion for the industry.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar establishments. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience with mentoring junior therapists. Highlighting your leadership skills and ability to share knowledge will demonstrate that you're ready for a senior role.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've exceeded guest expectations in previous roles. This will align perfectly with our commitment to providing exceptional client care.
We think you need these skills to ace Senior Spa Therapist in Ashford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in spa treatments, particularly in facials, massages, and nail treatments. Emphasise any previous roles where you provided exceptional client care or mentored junior therapists.
Craft a Compelling Cover Letter:In your cover letter, express your passion for health and wellbeing. Mention specific experiences that demonstrate your ability to exceed guest expectations and your commitment to ongoing professional development.
Showcase Your Knowledge:During the application process, be prepared to discuss your knowledge of spa protocols and treatments. Highlight any training courses you've attended and how they have equipped you to deliver high standards of service.
Highlight Team Collaboration:Mention any experiences where you collaborated with colleagues, such as managers or receptionists, to enhance guest experiences. This shows your ability to work well in a team and adapt to changing needs.
How to prepare for a job interview at Champneys Eastwell Manor
✨Show Your Passion for Wellbeing
Make sure to express your genuine passion for health and wellbeing during the interview. Share personal experiences or stories that highlight your commitment to this field, as it aligns with the company's vision.
✨Demonstrate Your Skills
Be prepared to discuss your expertise in facials, massages, and nail treatments. You might even want to bring along a portfolio of your work or testimonials from previous clients to showcase your skills and experience.
✨Familiarise Yourself with Champneys Protocols
Research and understand the specific protocols and training programmes used by Champneys. This will show that you are proactive and serious about delivering the highest standards of service expected from a Senior Spa Therapist.
✨Prepare for Client Care Scenarios
Think about how you would handle various client care scenarios, such as providing skin consultations or recommending homecare products. Being able to articulate your approach to exceptional client care will set you apart from other candidates.
