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- Tasks: Deliver top-notch spa treatments and provide exceptional client care.
- Company: Join a leading wellness brand passionate about health and wellbeing.
- Benefits: Exciting career development, bonuses, discounts, and wellness incentives.
- Why this job: Make a real difference in guests' lives while growing your skills.
- Qualifications: L3 qualified in Beauty Therapy with 2+ years in luxury brands.
- Other info: Enjoy a vibrant team culture and fantastic perks like discounted stays.
The predicted salary is between 36000 - 60000 Ā£ per year.
Our passion is health and wellbeing and we know our therapists are at the heart of that vision. With that in mind we proudly offer exceptional training journeys for all our therapists, with ināhouse trainers who help you reach your full potential and progress with us. As a Senior Spa Therapist you will be passionate and friendly, whilst providing firstāclass service delivering the highest standard of therapeutic, holistic and wellbeing treatments. You will be confident with facials, massages and nail treatments. Like us, you will have a passion for wellbeing, and everything you do will be driven by a desire to exceed your guests' expectations. We offer stateāofātheāart facilities within all of our resorts and hotels, boasting modern and stylish spas.
Responsibilities
- Carry out all spa treatments to the required standards, ensuring the specific treatment time is adhered to.
- Follow Champneys protocols and training programmes to deliver the best service to our guests.
- Maintain a thorough knowledge of the club, spa and hotel facilities and rules, advising customers accordingly.
- Ensure your working areas are fully operational and clean, and report any defects to maintenance via the manager on duty.
- Adhere to Health and Safety regulations by using safe work practices.
- Attend any appropriate training courses required for the therapist grade.
- Liaise positively and constructively with the manager and receptionists regarding scheduled treatments, changes and additions to meet guests' evolving needs; flexibility and cooperation are required, including shift changes.
- Stay up to date with developments relating to product ranges and new treatments.
- Provide professional advice to guests through talks, demonstrations, spa tours and promotional events to promote available treatments.
- Deliver ultimate client care, giving guests an unforgettable and lasting treatment experience.
- Maximise revenue opportunities in accordance with targets and seek assistance if additional support or training is needed.
- Recommend suitable homeācare products for guests to continue their results at home.
- Provide mentorship to junior therapists, sharing knowledge and experience.
Working Hours
Monday to Sunday. Shifts of 10:00 ā 19:00 or 11:00 ā 20:00. Weekends are worked alternately.
Qualifications
- L3 qualified in Beauty Therapy.
- Preferably Clarins or Elemis trained.
- Attention to detail and a passion to offer an unforgettable service to guests.
- Previous experience working for a luxury brand for 2+ years.
- Friendly, approachable and professional demeanor.
Benefits
- Fantastic development plan for therapists wanting to progress to the next level of their career.
- Incentive schemes.
- Uncapped retail commission.
- Product incentives.
- Bonuses for reaching sales targets.
- Ongoing training and skills development from an ināhouse trainer program.
- Specialist brand training to include Elemis and Clarins.
- Alternate weekend working.
- Health, Wellness and Wellbeing incentives.
- Digital fitness programmes.
- Nutrition guides and recipes.
- Selfāguided meditation.
- Wellbeing podcasts.
- Champneys experiences such as overnight stays or an ultimate spa day experience.
- App for all schedules, timesheets, annual leave and all important details at your fingertips.
- Ināhouse social media connecting our Champneys Family.
- Employee Assistance Programme, offering counselling sessions and legal advice if required.
- Shopping discounts and financial support.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary spa day upon completion of probation.
- 50% discount on all Champneys products.
- Great discounts on our partner products, Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long service celebrations.
- Free parking (Hotels and Resorts only).
- Professional uniform.
Senior Spa Therapist employer: Champneys Eastwell Manor
Contact Detail:
Champneys Eastwell Manor Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Senior Spa Therapist
āØTip Number 1
Get to know the company inside out! Research Champneys and their values, especially their focus on health and wellbeing. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
āØTip Number 2
Practice your treatment techniques! Since you'll be delivering first-class service, make sure you're confident in your skills. You might even want to do a mock treatment session with a friend to get feedback and refine your approach.
āØTip Number 3
Show off your passion for wellbeing! During interviews or networking events, share your experiences and stories related to health and wellness. This will help you stand out as someone who truly embodies the values of Champneys.
āØTip Number 4
Apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the Champneys family. Donāt forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Senior Spa Therapist
Some tips for your application š«”
Show Your Passion: Let your love for health and wellbeing shine through in your application. We want to see how your passion aligns with our vision, so share your experiences and what drives you to excel in this field.
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in luxury brands and the specific treatments we offer. Weāre looking for someone who can deliver first-class service, so showcase your skills in facials, massages, and nail treatments.
Be Personable: We value a friendly and approachable demeanor, so let your personality come through in your cover letter. Talk about how you connect with guests and exceed their expectations, as thatās what weāre all about!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. Itās the easiest way for us to review your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Champneys Eastwell Manor
āØKnow Your Treatments Inside Out
Make sure youāre well-versed in the various treatments youāll be providing, especially facials, massages, and nail treatments. Brush up on the latest techniques and products from brands like Clarins and Elemis, as this will show your passion and expertise during the interview.
āØShowcase Your Customer Service Skills
Prepare to discuss how youāve exceeded guest expectations in previous roles. Think of specific examples where you provided exceptional service or resolved issues effectively. This will demonstrate your friendly and professional demeanor, which is crucial for a Senior Spa Therapist.
āØFamiliarise Yourself with the Company
Research the spaās facilities, services, and values. Understanding their approach to health and wellbeing will help you align your answers with their vision. Mentioning specific aspects of their training programmes or wellness initiatives can really impress the interviewers.
āØBe Ready to Discuss Teamwork and Mentorship
As a Senior Spa Therapist, youāll likely mentor junior therapists. Prepare to talk about your experience in teamwork and how youāve supported others in their development. Highlight any leadership roles youāve taken on, as this shows youāre ready to step up in your new position.
