At a Glance
- Tasks: Deliver top-notch therapeutic treatments and provide exceptional customer service to guests.
- Company: Join Champneys, a leader in health and wellbeing with a passionate team.
- Benefits: Enjoy generous incentives, learning opportunities, and discounts on spa products and services.
- Other info: Flexible shifts, engaging colleague events, and a focus on personal development.
- Why this job: Make a real difference in people's lives while advancing your career in a supportive environment.
- Qualifications: Level 2 & 3 NVQ in Beauty Therapy or equivalent; massage experience is essential.
The predicted salary is between 20000 - 25000 £ per year.
At Champneys, our passion is health and wellbeing, and our therapists are at the heart of that vision. We pride ourselves on our exceptional teams, therapists that are the best in the business.
Responsibilities
- Provide a first‑class service and deliver the highest standard of a range of therapeutic, holistic, wellbeing treatments including facials, massages and nail treatments.
- Maximise treatment and retail sales to ensure targets and KPIs are achieved.
- Deliver exceptional customer service which exceeds guest expectations.
At Champneys we pride ourselves on developing from within, which is why we invest in our learning and development opportunities. We invest from grass roots, demonstrated through our highly successful Champneys Apprenticeship scheme, through to our Spa Therapists, Senior Therapist, and our Premier Therapist Journey. Central to our ethos of continuous improvement is our team of dedicated in‑house trainers. These experts are committed to guiding our therapists to unlock their full potential, providing support in refining skills, conducting consultations, offering homecare advice, and prioritising self‑care.
We require candidates to hold a Level 2 & 3 NVQ in Beauty Therapy or an equivalent qualification. Massage experience essential.
Job Duties
- To provide ultimate client care to all of our guests, and give them an unforgettable and lasting treatment experience, maximising revenue opportunities in accordance with your targets and seek assistance if you need additional support or training.
- To provide professional advice to guests via talks and demonstrations, spa tours, and promotional events to promote available treatments, recommending suitable homecare advice for our guests to be able to continue their results at home.
- To carry out all spa treatments to the required standards ensuring the specific treatment time is adhered to, ensuring you keep up to date with developments relating to the product ranges and any new treatments.
- To follow Champneys protocols and training programmes ensuring you are offering the best service to our guest and to attend training courses required for your therapist grade to be able to offer all treatment a spa therapist should be offering.
- To be responsible for your working areas and ensure that equipment is fully operational and clean and report any defects to maintenance via the Manager on duty at any time of the day, adhering to Health and Safety regulations by using safe work practices.
- To liaise in a positive and constructive manner with the manager and receptionists on the day's scheduled treatments, any changes, additions, etc to meet the ever‑changing needs of our guests. Flexibility and cooperation are required. This may also include shift changes.
Shift Times
Monday to Sunday 10:00 – 19:00, 11:00 – 20:00. Weekends are worked alternatively.
Benefits
- Generous points incentive system, rewarding you for your hard work.
- Learning & development aimed at job satisfaction and career advancement.
- Engaging & rewarding colleague events, with awards and acknowledgements for departmental and individual successes.
- Variation of treatments is so important to us, and we monitor the daily average massage percentage to give you a varied day.
- All but two of our spa treatments are 50 minutes or longer, which enables you to build rapport with your client and not feel rushed between guests.
- Health, Wellness and Wellbeing incentives.
- Digital fitness programmes.
- Nutrition guides and recipes.
- Self‑guided meditation.
- Champneys experiences such as an overnight stay or an ultimate spa day experience.
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- In‑house social media connecting our Champneys family.
- Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on partner products Elemis and Clarins.
- Discounted membership to exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only].
Therapist in Liphook employer: Champneys-1
At Champneys, we are dedicated to health and wellbeing, making us an exceptional employer for therapists seeking a fulfilling career. Our commitment to employee growth is evident through our extensive learning and development programmes, including the successful Champneys Apprenticeship scheme, and our in-house trainers who support your journey to unlock your full potential. With a vibrant work culture that celebrates achievements and offers generous benefits such as discounted stays, wellness incentives, and a complimentary spa day after probation, you'll find a rewarding environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Therapist in Liphook
✨Tip Number 1
Get to know Champneys inside out! Research their values, treatments, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for health and wellbeing.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for clients. Being able to share these stories will help you stand out as someone who truly cares about delivering exceptional experiences.
✨Tip Number 3
Network like a pro! Connect with current or former Champneys therapists on social media. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and genuinely interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Champneys family!
We think you need these skills to ace Therapist in Liphook
Some tips for your application 🫡
Show Your Passion for Wellbeing:When writing your application, let us see your enthusiasm for health and wellbeing shine through. Share any personal experiences or motivations that led you to pursue a career in therapy, as this will resonate with our values at Champneys.
Highlight Relevant Qualifications:Make sure to clearly mention your Level 2 & 3 NVQ in Beauty Therapy or any equivalent qualifications. We want to know how your skills align with the role, so don’t hold back on showcasing your massage experience and any other relevant training.
Tailor Your Application:Take a moment to customise your application for the Therapist position. Refer to specific responsibilities and duties mentioned in the job description, and explain how your past experiences have prepared you to excel in those areas.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it reaches the right team. Plus, it shows you're keen to join the Champneys family!
How to prepare for a job interview at Champneys-1
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the range of treatments offered at Champneys. Familiarise yourself with the specifics of facials, massages, and nail treatments, as well as any new products or techniques. This will not only show your passion for the role but also your commitment to providing exceptional service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for clients in previous roles. Champneys values exceptional customer service, so be ready to discuss how you can exceed guest expectations and create unforgettable experiences.
✨Demonstrate Flexibility and Team Spirit
Since the role requires liaising with managers and receptionists, highlight your ability to adapt to changing schedules and work collaboratively. Share instances where you’ve successfully worked as part of a team to meet client needs or overcome challenges.
✨Emphasise Your Commitment to Continuous Learning
Champneys invests in the development of its therapists, so express your eagerness to learn and grow within the company. Mention any relevant training or courses you’ve completed and your willingness to attend further training to refine your skills.
