At a Glance
- Tasks: Welcome guests and ensure a seamless check-in and check-out experience.
- Company: Join Champneys, the UK's iconic luxury health spa brand.
- Benefits: Competitive pay, spa discounts, and career development opportunities.
- Other info: Full training provided in a supportive, family-run environment.
- Why this job: Be the face of wellness and create unforgettable guest experiences.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12.21 - 12.21 £ per hour.
Contract: Zero Hour
Salary: up to £12.21 per hour plus gratuities
At Champneys, first impressions matter. As a Front of House Receptionist, you’ll be the welcoming face of one of the UK’s most iconic luxury health spa brands – creating unforgettable arrivals, seamless departures and exceptional guest experiences from the very first hello.
About Champneys
Champneys is the UK’s original health spa brand, with a proud heritage built on the belief that health, beauty and wellbeing are deeply connected. Family‑run and values‑led, we operate award‑winning spa resorts, hotels and day spas across England, offering world‑class wellness experiences in beautiful locations. We are passionate about our people, our guests and our standards – and we’re proud to combine warm hospitality with commercial excellence.
As a Front of House Receptionist, you’ll play a pivotal role in the day to day running of reception, delivering outstanding service to every guest. You’ll ensure check ins and check outs run smoothly, enquiries are handled professionally, and guest satisfaction remains at the heart of everything you do. You’ll be a knowledgeable ambassador for the resort, confident in answering questions about the property, facilities and local area, and proactive in resolving issues to ensure every stay is memorable.
What You’ll Be Doing
- Delivering a warm, professional welcome and efficient check in experience
- Managing guest check outs, payments, accounts and robe controls
- Handling guest enquiries, resolving concerns and escalating where appropriate
- Administering payments and end of day procedures in line with company guidelines
- Preparing arrivals for future dates to ensure a seamless guest journey
- Operating the switchboard and transferring calls professionally
- Liaising closely with Housekeeping and other departments to support guest satisfaction
- Supporting continuous improvement of reception performance and profitability
- Completing administrative duties and attending training as required
- Always working in line with Champneys’ policies, procedures and health & safety standards
What We’re Looking For
- A natural people person with a warm, confident and professional approach
- Excellent communication and customer service skills
- Strong attention to detail and ability to manage payments accurately
- Calm and solutions focused when handling guest feedback or challenges
- Comfortable working in a fast paced, guest focused environment
- Previous reception or hospitality experience is desirable, but not essential – full training will be provided
Why Work at Champneys?
- Be part of an iconic British brand with a long standing reputation for excellence
- Supportive, people first culture within a family owned business
- Career development and training opportunities across our resorts
- Wellbeing focused environment – we practise what we preach
- Competitive pay and benefits, including access to spa and retail discounts
- App technology for shifts
- Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only]
At Champneys, you don’t just work at reception – you help set the tone for an unforgettable wellness journey.
Receptionist in Liphook employer: Champneys-1
Champneys is an exceptional employer, offering a supportive, people-first culture within a family-owned business that values its employees. As a Front of House Receptionist, you will enjoy competitive pay, career development opportunities, and a wellbeing-focused environment, all while being part of an iconic British brand renowned for excellence in luxury health spa experiences. With access to spa and retail discounts, as well as free parking at select locations, working at Champneys means contributing to unforgettable guest journeys in beautiful settings.
