At a Glance
- Tasks: Process customer orders and coordinate with teams in a fast-paced environment.
- Company: Join ChampionX, now part of SLB, driving energy innovation globally.
- Benefits: Full training provided, supportive team culture, and opportunities for growth.
- Other info: Dynamic role with a focus on safety and quality procedures.
- Why this job: Be part of a mission to create a balanced planet through energy innovation.
- Qualifications: Strong organisational skills and a positive, team-focused attitude.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a proactive and organised Internal Sales / Customer Service Rep to join our team in Aberdeen. This is your opportunity to join a global technology company, driving energy innovation for a balanced planet.
This is a full-time, office-based role supporting the day-to-day sales, order processing, and operational activities within a fast-paced environment. The successful candidate will play a key role in processing customer orders, coordinating with the plants, logistics and sales to ensure orders are processed efficiently. This role requires someone who can manage multiple priorities, communicate effectively across departments, and maintain a high level of accuracy and attention to detail.
Key Responsibilities- Process customer purchase orders accurately and efficiently
- Work closely with Supply Chain/Planners/Sales Team
- Manage Customer Orders through its lifecycle from input to invoicing
- Customer Returns / Credits / Debits
- Investigate and resolve invoice queries
- Coordination of customer owned stock tanks
- Attend daily meetings with manufacturing plants, cascading any order issues to Sales and/or the customers
- Providing any documents requested by the customer
- Participation in the company HSE initiatives including attendance of the monthly safety meeting, raising safety observations, and managing a personal safety plan
- Ensuring All Company Safety & Quality Procedures are followed
- General Administrative Duties such as filing, maintaining Customer Summary Sheets
- Any other duties as designated by Customer Services Supervisor
- Previous experience in internal sales, customer service, operations, logistics, or order processing preferred, however full training will be given
- Strong organisational skills with the ability to manage multiple tasks and priorities
- Excellent communication and customer service skills
- Strong attention to detail and problem-solving ability
- Experience in Excel, Word and other Office 365 software
- Positive, team-focused attitude with willingness to assist others when required
- ERP (SAP)
Customer Service Representative I employer: ChampionX
ChampionX, now part of SLB, offers an exceptional work environment in Aberdeen, where employees are empowered to drive energy innovation for a sustainable future. With a strong focus on employee growth, comprehensive training, and a collaborative culture, we ensure that our team members thrive in their roles while contributing to meaningful projects. Join us to be part of a diverse team dedicated to making a positive impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative I
✨Tip Number 1
Get to know the company! Research ChampionX and SLB, and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Rep, you'll need to communicate effectively across departments. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows you're engaged and ready to jump into the fast-paced environment they mentioned.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Representative I
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in customer service or sales, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your attention to detail and problem-solving abilities, and how they align with our team’s needs.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and other departments, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language to convey your points.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at ChampionX
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative I. Familiarise yourself with order processing, customer communication, and how to manage multiple priorities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you manage your time and tasks. Think of specific examples from your past experiences where you successfully juggled multiple responsibilities or resolved issues efficiently. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Effectively
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. You might even want to prepare a few questions about the team dynamics or how they handle customer queries to show your engagement.
✨Emphasise Attention to Detail
Attention to detail is crucial for processing orders accurately. Be ready to share examples of how you've maintained accuracy in your previous roles, whether it was through double-checking work or implementing systems to track details. This will highlight your suitability for the role and reassure them of your commitment to quality.
