Customer Service Agent I

We are looking for a Customer Service Coordinator located in Aberdeen. This is your opportunity to join a global technology company, driving energy innovation for a balanced planet.

What’s in it For You:

• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organisation that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
• Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement.
• Comprehensive benefits package & flexible working arrangements that enable balancing work commitments with other priorities.

What You Will Do:

• Sales order processing in SAP.
• Working closely with Supply Chain/Planners/Sales Team.
• Managing the Customer Orders through its lifecycle from input to billing, including:

• Order entry.
• Liaising with plants or 3rd party team to manage the orders.
• Liaising with the Sales team, issuing reports and supporting with any other order queries.
• Working with Logistics and Export team regarding delivery & documentation.
• Investigate and resolve invoice queries from the Customer, Sales and Credit Control.
• Support with route cause analysis and tracking of disputed invoices to ensure the level of future disputes is reduced.
• Generation of credit / debit requests.
• Processing customer returns.
• Coordinate the delivery of customer owned tanks to site and the issuing of collection slots and shipping documentation.
• Attend daily meeting with manufacturing plants, cascading any issues to Sales and the Customer.
• Work with internal teams such as Supply Chain, Master Data and the EH Material Master team to resolve issues with orders.
• Providing any documents requested by the customer.
• Participation in the company HSE initiatives including attendance of the monthly safety meeting, raising safety observations, and managing a personal safety plan.
• Ensuring All Company Safety & Quality Procedures are followed.
• General Administrative Duties such as filing, maintaining Customer Summary Sheets.
• Any other duties as designated by Customer Services Supervisor.

Minimum Qualifications:

• Comprehensive knowledge of Microsoft Office packages.
• Excellent communication, time management and prioritisation skills.
• Ability to use own initiative, be reliable and demonstrate commitment.

Desired:

• ERP (SAP) experience preferred.

Our Commitment to Diversity and Inclusion:

We believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.