At a Glance
- Tasks: Process customer orders and coordinate with teams in a fast-paced environment.
- Company: Join ChampionX, now part of SLB, driving energy innovation globally.
- Benefits: Full training provided, diverse workplace, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and safety initiatives.
- Why this job: Be part of a team making a real impact on energy solutions.
- Qualifications: Strong organisational skills and excellent communication abilities required.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a proactive and organised Internal Sales / Customer Service Rep to join our team in Aberdeen. This is your opportunity to join a global technology company, driving energy innovation for a balanced planet.
This is a full-time, office-based role supporting the day-to-day sales, order processing, and operational activities within a fast-paced environment. The successful candidate will play a key role in processing customer orders, coordinating with the plants, logistics and sales to ensure orders are processed efficiently. This role requires someone who can manage multiple priorities, communicate effectively across departments, and maintain a high level of accuracy and attention to detail.
Key Responsibilities
- Process customer purchase orders accurately and efficiently
- Work closely with Supply Chain/Planners/Sales Team
- Manage Customer Orders through its lifecycle from input to invoicing
- Customer Returns / Credits / Debits
- Investigate and resolve invoice queries
- Coordination of customer owned stock tanks
- Attend daily meetings with manufacturing plants, cascading any order issues to Sales and/or the customers
- Providing any documents requested by the customer
- Participation in the company HSE initiatives including attendance of the monthly safety meeting, raising safety observations, and managing a personal safety plan
- Ensuring All Company Safety & Quality Procedures are followed
- General Administrative Duties such as filing, maintaining Customer Summary Sheets
- Any other duties as designated by Customer Services Supervisor
Desirable Skills & Experience
- Previous experience in internal sales, customer service, operations, logistics, or order processing preferred, however full training will be given
- Strong organisational skills with the ability to manage multiple tasks and priorities
- Excellent communication and customer service skills
- Strong attention to detail and problem-solving ability
- Experience in Excel, Word and other Office 365 software
- Positive, team-focused attitude with willingness to assist others when required
- ERP (SAP)
Customer Service Representative I in Aberdeen employer: ChampionX
ChampionX, now part of SLB, offers a dynamic work environment in Aberdeen where innovation meets sustainability. As a Customer Service Representative, you will benefit from comprehensive training, a commitment to diversity and inclusion, and opportunities for professional growth within a global technology leader dedicated to driving energy innovation. Join a team that values collaboration and empowers employees to contribute to a balanced planet while enjoying a supportive workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative I in Aberdeen
✨Tip Number 1
Get to know the company! Research ChampionX and SLB, their values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Rep, you'll need to convey information clearly and effectively. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows you're engaged and ready to jump into the fast-paced environment they mentioned.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Representative I in Aberdeen
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience in internal sales, customer service, or order processing, and show us how you can manage multiple priorities effectively.
Show Off Your Communication Skills:Since this role involves a lot of coordination with different teams, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you successfully communicated across departments or resolved customer queries.
Attention to Detail is Key:We’re looking for someone who pays attention to detail, so make sure your application is free from typos and errors. You could even mention specific instances where your attention to detail made a difference in your previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at ChampionX
✨Know the Company Inside Out
Before your interview, take some time to research ChampionX and SLB. Understand their mission, values, and recent developments in energy innovation. This will not only show your interest but also help you align your answers with their goals.
✨Showcase Your Organisational Skills
As a Customer Service Representative, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed priorities or resolved issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showcasing your customer service skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Think of scenarios where you've resolved conflicts or handled complaints effectively. This will highlight your problem-solving abilities and attention to detail.
