Director of Global Project & Implementation Delivery

We are currently looking for a Director of Global Project & Implementation Delivery to join our team. As a key member of the Leadership team, you will be responsible to oversee expert teams that are responsible for:

• Successfully deliver CHAMP projects based to plan within agreed scope, time and budget.
• Drive the customer implementation of the different CHAMP product-related projects and assist the different Product Management and Sales teams during the implementation process by providing business consultancy & training to existing & newly acquired customers.
• Develop and maintain CHAMP Academy training materials and the associated offered services for all of CHAMP services including developing training courses & material for CHAMP’s internal use (i.e. HR).
• Direct the PMO team to support the various Global Project Delivery teams in their day-to-day activities.
• Drive continuous improvement in terms reviewing existing processes within the department and cross-department with the aim of increasing efficiency and customer responsiveness.

As a senior leader you will be responsible for driving the strategic direction of the group whilst being an active contributor to the wider CHAMP company strategy.

Responsibilities:

• Support the pre-sales process through provision of delivery approaches and timelines for project implementation proposals.
• Create estimates to support financial cost projections for projects and present at commercial review boards as needed.
• Own the definition of scope, lifecycle, deliverables and other related subjects for contract statement of works and related contractual documentation.
• Regularly monitor project delivery progress and ensure objectives and milestones are met.
• Ensure our customers formally accept our deliveries and the completion of projects, where defined.
• Represent CHAMP on project governance boards, providing oversight and positive direction.
• Ensure customer satisfaction with our deliveries.
• Manage a team of eLearning experts who develop and maintain Academy training materials and the associated offered services for all of CHAMP services.
• Manage 3rd party suppliers both internal and external.
• Ensure the team delivers the Academy courses, to internal and external parties, at the highest quality.
• Manage a team of experts that deliver customer training and implementation consultancy at the highest quality.
• Provide leadership and direction to the teams ensuring successful deliveries and implementations to our customers.
• Grow and nurture a high-performing, high-quality delivery culture within the team.
• Set, agree and manage financial and manpower budgets.
• Collaborate with and support other CHAMP divisions and stakeholders.
• Plan and achieve the divisional strategy whilst supporting the overall company strategy.

You will have:

• 3+ years of leading a software delivery or systems implementation unit, group or division.
• 5+ years of managing large (> EUR 5m) software delivery or systems implementation projects.
• 5+ years of people management and development.
• A university degree (or equivalent).
• Formal project management training and certification (PMP certified recommended).
• Excellent written business English and oral communications skills.
• Ability to travel worldwide as needed.

You will exhibit:

• A strong leadership presence with a positive and proactive leadership style.
• An ability to interact collaboratively with management, colleagues, staff and other stakeholders to achieve the organisation’s goals and targets.
• Customer orientation with a strong focus on empathy and customer satisfaction.
• An ability to successfully negotiate to achieve mutually beneficial outcomes.

The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate.

Security: the successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP’s IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting).

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.