Senior Product Analyst

Overview: The role will report to the Lead Product Manager.

Responsibilities:

• Specify software development requirements to meet the strategic, financial and operational needs of CHAMP Cargosystems clients and provide support to the development team during development.
• Provide the most efficient solutions to requirements, keeping in mind the product and technical debt.
• Own the end-to-end business domain module and work with all stakeholders to agree on a documented and efficient solution consisting of various functional and integration specifications.
• Lead a project from the product delivery side from inception to go-live, leading various analysts and the development team.
• Support and mentor other business analysts and the development team in the development process.
• Apply technical and product knowledge to analyse requirements and define the most suitable solution for enhancement of the application.
• Fully document functional and technical solutions, obtain customer/stakeholder approval prior to technical development, ensuring updated system support documentation is produced during the implementation phase.
• Define the test cases and provide BA acceptance for developments and fixes done by the development team.
• Create business process workflows, user interface designs and mock-ups that will mimic the actual user interaction with the digital site.
• Provide business and functional support to the technical team during development, and test programs after completion to ensure compliance with the specification.
• Investigate operational problems/incidents/defects, identify causes and support the testing and implementation of corrections.
• Build and maintain test libraries to support manual and automated regression testing.

Knowledge, Skills and Abilities:

• Experience of working on Air Cargo management systems and expert level knowledge in the domain of the Air Cargo workflow (sales or operations).
• Knowledge of industry inter-system message formats, rules and applications.
• Excellent written and oral communication skills in English.
• Knowledge of relational and non-relational databases and reporting applications.
• Knowledge of all common PC software.
• Knowledge of external interfacing systems.
• Systematic approach to handling problems under pressure as part of a small team.
• Knowledge in user experience (UX).
• Knowledge of RESTful APIs.
• Knowledge of integration testing of APIs using tools like Swagger, Postman.
• Knowledge of creation of API documentation using YAML specifications.
• Creatively analytical, out-of-the-box thinkers who can back up their ideas with research.
• Team players who are comfortable collaborating with graphic designers, web architects and the clients themselves.
• Knowledge in prototyping and use of any wireframing tool.
• Experience in using any wireframing tools such as Invision, Marvel, Proto.io, Framer, Axure.
• Knowledge and experience in Agile software development, Scrum methodology and user story creation.

Education and Experience:

• Bachelor’s Degree in Information Technology, Business Management.
• Sound experience in functional analysis and support of systems.
• 5 to 7 years of experience working in the Air Cargo domain.

The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate.

Our culture and values: We believe happy employees create thriving work environments. With over 500 team members from 32 countries, speaking over 30 languages, CHAMP is a uniquely diverse and welcoming place to work. Our globally minded staff collaborates with clients and vendors worldwide from our offices in London, Zürich, Manila, Atlanta, Singapore, and our Headquarters in the Grand Duchy of Luxembourg.

Security: The successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP’s IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting).

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation.