Senior Client Insights Lead

As a Senior Client Insights Lead, you will deliver advanced data and analytics insights directly to senior law firm leaders, presenting clear, compelling narratives that guide their strategic decisions. You’ll lead engagements from onboarding to final presentation, translating complex datasets into tailored stories that highlight performance, market position, and opportunities for growth. Working closely with analysts, product managers, and commercial teams, you’ll shape high quality outputs, develop scalable reporting templates, and ensure clients get maximum value from Chambers’ market leading intelligence. You’ll also contribute to product development and present thought leadership content at webinars and industry events, partnering with the world’s top law firms in a fast growing, high impact team.

Main Duties and Responsibilities

• Convert client requirements and goals into data‑led insights.
• Understand the parameters of our data and how it can be used to help the client understand their firm’s performance and opportunities.
• Undertake client onboarding and manage expectations about outputs.
• Develop report templates that cater to a wide variety of personas, and accommodate different volumes of data and different audience personas.
• Create bespoke analysis around report templates to ensure outputs meet with the client’s requirements.
• Brief in production requirements to junior analysts, provide feedback on work and iterate content.
• Problem‑solve different ways of providing value from the data to accommodate the data story itself.
• Design and write market‑level one‑to‑many reports that showcase Chambers data as thought leadership.

Why you should apply

Opportunity to join a fast‑growing client services team, supporting recently launched advanced market research data products, which we have started to sell to a vast and loyal existing customer base for platform products. In addition to working with our clients' leadership to help them understand and interpret their own data, benchmarked to the vast market data we hold, the candidate will contribute to thought leadership in the market and have the opportunity to present this at industry events. Our clients are the biggest and best law firms in the world and our data is respected at senior levels.

Skills, Experience & Personal Attributes

• Commercial focus, with a strong focus on the customer / end user.
• Understanding of the Legal industry, law firm leadership and decision‑making dynamics.
• Ability to turn data into insights, storytelling and actionable outcomes.
• Experience working with talent data, including talent engagement metrics and insights.
• Strong internal communicator, ability to work cross‑functionality to come to alignment and resolve competing priorities.
• Establish and build c‑suite relationships within clients.
• Solid understanding of quantitative and qualitative research methods.
• Ability to brief and provide feedback to juniors.

Depending on the role, we may be able to offer flexible working options such as hybrid working, part‑time or job‑share arrangements, or flexible hours.

Equal Opportunity Statement

Applicants who identify as Disabled and/or Neurodiverse will be entitled to an interview if they meet the minimum criteria as specified in the Job Description, additionally we will offer reasonable adjustments to those who require them. Some examples of reasonable adjustments are extra time in assessments, video interviews to combat travel‑based issues and advice on expected interview topics/questions.