Platform Product Owner

We’re seeking an accomplished Business Analyst or Product Owner to join Chambers as a Platform Product Owner. This role entails full‑cycle delivery, demanding adept stakeholder management skills and the capacity to handle various workstreams efficiently and swiftly.

You’ll be responsible for shaping and implementing the strategy, roadmap, and backlog for Chambers platforms and services within your Research domain. This involves capturing and scrutinising requirements, pinpointing efficiency opportunities, offering thought leadership, fostering challenges, and ensuring that business processes yield the desired outcomes for both our end‑user products and corporate goals. As the owner, you’ll be entrusted with the holistic strategy and execution of a platform, application, or project.

Main Duties and Responsibilities:

• Define, own and execute the strategy and roadmap for Chambers business applications in your domain/remit to support the business vision. Ensure benefits are clearly understood and specific KPIs and outputs defined and delivered to stakeholders.
• Foster and maintain exceptional stakeholder relationships, both with the business and technology, supported by outstanding communication.
• Act as a single point of ownership for platform prioritisation and analysis in your domain/remit. Prioritise balancing business need, complexity to achieve and risk.
• Accountable for the quality of applications/platforms and releases, balancing quality, speed and simplicity.
• Have accountability for the end‑to‑end delivery of platform enhancements and transformations. Plan and execute within time, effectively manage dependencies, risks, issues and resources (internal or external). Find solutions to problems. Accountable for delivering the KPIs/benefits.
• Conduct extensive customer research to inform the platform roadmaps and assist in the usability of these platforms.
• Provide product consultancy for Business Change initiatives.
• Elicit business requirements and objectives using a variety of methods, including interviews, workshops and surveys.
• Produce requirements specifications, functional specifications, process models, business rules and use cases as applicable. Determine true needs and perform gap analysis against current capability.
• Provide a constant stream of high‑quality engineering requirements (epics, stories) with clear acceptance criteria in a timely fashion.
• Champion “one team” agile working practices, supporting rapid benefit delivery and autonomous working.
• Manage and work with 3rd party products and services that integrate in the Platforms.

Skills and Experience:

• Demonstrable experience working in a research domain as a product/platform owner, business analyst or research analyst.
• Be a subject‑matter expert within research, with deep knowledge of processes and tools.
• Experience in usage and rolling out AI into Business Platforms.
• Demonstrable experience creating and managing backlogs to meet strategic objectives.
• Articulate, able to create concise requirements, epics, stories with clear acceptance criteria.
• Ensure an effective understanding of business and product priorities, adapting recommendations/opportunities to meet that strategy.
• Understand and champion agile ways of working.
• Prioritisation skills to handle fast‑paced dynamic environment.
• Data literate, understanding how data can be structured and manipulated to enhance the customer proposition.
• Technically astute, with a good knowledge of engineering processes and frameworks. Able to constructively challenge at a technical design level. Demonstrates self‑development in this area.
• Experience working on Business platforms for Marketing, HR and Sales Teams.

Experience in a number of research areas:

• Content management systems or publishing workflows.
• Search & matching platforms.
• Data collection platforms (Interview / Survey platforms etc.).
• Research processes and interview preparation.
• Research strategy.

Person Specification:

• Passionate about business processes, applications and technologies.
• Provides thought leadership in the specialist business domain.
• Constructively challenges convention and seeks new ways of achieving better results.
• Demonstrates sound and pragmatic judgement, balancing pace, risk and business value to reach decisions and deliver solutions.
• Is customer and data centric in approach.
• Proactive self‑starter who continuously seeks ways to improve.
• Excellent communication and interpersonal skills, with ability to communicate complex subjects, “sell” ideas, and drive consensus in meetings, workshops and 1‑1 interactions.
• Attention to detail, focused on the finer details that make the difference.
• Analytical mind‑set, with passion for identifying issues and understanding “why”; able to turn findings into actions.