Strategic Account Manager in London

Location: London

Employment Type: Permanent

Basis: Full Time

Overview

Working directly with our Commercial Director and collaborating with our Key Account team, this role takes on the significant responsibility of representing the market‐leading Chambers brand with our most important Strategic Accounts (global elite law firms) across the multiple Chambers offerings. This is a client‐facing role, where the candidate is expected to forge and deepen existing relationships with key clients as well as drive new business opportunities. It is a high‐profile position with great potential.

Main Duties and Responsibilities

• Represent a highly respected brand in front of its most important clients.
• Full control of an existing book of enterprise‐level business (£1M+ ARR), reporting directly into the Commercial Director.
• Join an established and ever‐expanding organisation with a track‐record of consistent business growth.
• Huge opportunity to renew, upsell and prospect existing accounts across our expanding portfolio of products coming to market this year.

Main Responsibilities:

• Manage and grow (upsell/cross‐sell) an existing book of business through value‐based selling, with a key focus on Chambers' data and analytics products (including Chambers Insight).
• Maintain a strong sales pipeline, produce high‐quality proposals and accurate monthly forecasts.
• Balance short and long‐term account objectives through innovative account management.
• Strengthen existing relationships whilst proactively forging new relationships with strategic stakeholders within global law firms (e.g. Managing Partners, CMOs, Heads of BD etc.).
• Detailed global account mapping to identify white space and new buyers/influencers to drive upsell and cross‐sell opportunities.
• Meet clients face‐to‐face across the UK and abroad. The role requires travelling a few times a year to develop the right relationships.
• Collaborate with internal teams including ELT, Customer Success, Product, Marketing, Events, Research to ensure the client experience is aligned with the value of the Chambers brand.
• You will work flexibly in our Fleet Street office, 2‐3 days per week, together with the rest of the Sales team, and meet with clients in‐person where possible.

Skills and Experience

• A track record of success in previous enterprise‐level sales or account management positions.
• Experience in a similar, complex sales environment (e.g. SaaS, Professional Services or subscription sales within BI, data or research).
• Previous experience selling into law firms/legal sector is preferred, including face‐to‐face pitching/presentations to senior stakeholders.
• Innovative approach to driving new business opportunities.
• Ability to manage commercial relationships strategically, balancing short and long‐term goals.
• Creative problem‐solving skills with an ability to translate business requirements into value propositions.

Person Specification

• Ability and desire to succeed, proactive/self‐starter.
• Executive‐level communication skills.
• Self‐motivated and target‐driven.
• High attention to detail.
• Exceptional organisational and time management skills.

Equal Opportunity Statement

We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.