Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist law firms with queries and manage customer enquiries efficiently.
- Company: Join a dynamic team at Chambers and Partners, a leader in legal research.
- Benefits: Full-time role with opportunities for growth and a supportive work environment.
- Why this job: Make a difference in customer success while gaining valuable experience in the legal sector.
- Qualifications: Attention to detail, organisational skills, and a positive attitude are key.
- Other info: Inclusive workplace committed to diversity and equal opportunities for all.
The predicted salary is between 800 - 1400 £ per month.
We are looking for a Customer Support Administrator to join our growing Customer Success team at Chambers and Partners.
Main Duties and Responsibilities:
- Assisting law firms and other contacts (via phone and email) with their queries about our guides, research methods, schedules, practice area definitions and submission guidelines.
- Managing the enquiries case queues, dealing with customer queries.
- Assisting firms in uploading their submission documents.
- Contact and account details management.
- Providing firms and ranked individuals with instructions on how to access Chambers content.
- Troubleshooting on the upload system/website.
Skills and Experience:
- Attention to detail.
- Ability to work unsupervised.
- Ability to work with tight deadlines and multiple projects.
- Highly organised.
- Some knowledge of the legal sector would be useful.
Person Specification:
- Organised and methodical.
- Demonstrates the ability to meet set deadlines.
- High level of accuracy and an eye for detail.
- Helpful with a 'can-do' attitude.
Equal Opportunity Statement:
We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
Customer Support Administrator/Apprentice in London employer: Chambers & Partners
Contact Detail:
Chambers & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator/Apprentice in London
✨Tip Number 1
Make sure you know the company inside out! Research Chambers and Partners, their values, and what they do. This will help you tailor your approach and show that you're genuinely interested in being part of their Customer Success team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with law firms and other contacts, being clear and concise is key. Try role-playing common customer queries with a friend to boost your confidence.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insights about the company culture and maybe even give you a heads-up on the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. If you have any issues, don’t hesitate to email your CV and Cover Letter directly to recruitment@chambers.com. We’re here to help!
We think you need these skills to ace Customer Support Administrator/Apprentice in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Administrator role. Highlight any relevant experience, especially in customer service or the legal sector, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Chambers. Be sure to mention your 'can-do' attitude and how you can contribute to our Customer Success team.
Follow the Application Instructions: If you're applying through our website, make sure to follow all the instructions carefully. If you need to email your application, send your CV and cover letter directly to recruitment@chambers.com as specified. We want to see that you can follow directions!
Showcase Your Organisational Skills: In your application, highlight your organisational skills and ability to manage multiple projects. We love candidates who can juggle tasks and meet deadlines, so give us examples of how you've done this in the past!
How to prepare for a job interview at Chambers & Partners
✨Know the Company Inside Out
Before your interview, take some time to research Chambers and Partners. Understand their guides, research methods, and what makes them stand out in the legal sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Questions
Think about the types of queries you might receive as a Customer Support Administrator. Prepare answers that demonstrate your attention to detail and organisational skills. For example, be ready to discuss how you would manage multiple customer enquiries or troubleshoot issues with the upload system.
✨Showcase Your 'Can-Do' Attitude
During the interview, make sure to convey your helpful nature and willingness to tackle challenges. Use examples from past experiences where you went above and beyond to assist customers or meet tight deadlines. This aligns perfectly with the values Chambers and Partners are looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing enquiries, or how they measure success in the Customer Success team. This shows that you’re engaged and thinking about how you can contribute to their goals.
