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- Tasks: Support customers during their subscription and ensure product renewals.
- Company: Join a diverse and inclusive team at Chambers and Partners.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference by helping customers succeed and thrive.
- Qualifications: 1-2 years in customer success, strong communication skills, and CRM knowledge.
- Other info: Fluency in additional languages is a plus; dynamic work environment awaits!
The predicted salary is between 28800 - 43200 £ per year.
The Customer Success Executive focuses on managing and supporting customers during their subscription period and helps to secure the renewal.
Main Duties and Responsibilities
- Ensure the customer renews products for the following Chambers Guide / subscription period.
- Onboard new customers and focus on helping them get the most value out of their purchase, sharing best practice and success stories.
- Work with marketing, product and sales teams on retention campaigns to raise awareness of Chambers and help to develop the product offering.
- Identify upsell and cross-sell opportunities and make the appropriate referrals.
- Resolve customer queries and liaise with internal teams where needed.
- Identify risky accounts and take the necessary steps to mitigate any cancellations.
- Work closely with other internal teams to aid the development of new initiatives as well as improving current initiatives.
Skills and Experience
- 1-2 years in a previous Customer Success or client-facing role.
- Impressive communication and interpersonal skills, both in person and remote.
- Knowledge of customer success best practice and procedures.
- Knowledge of Salesforce or other CRM systems would be highly beneficial.
- Some knowledge of the legal sector would be desirable.
Person Specification
- A natural people person who enjoys helping others.
- Highly organised.
- High level of accuracy and an eye for detail.
- Fluency in Mandarin, Portuguese, French, or German is a plus.
Equal Opportunity Statement
We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.
Customer Success Associate in London employer: Chambers & Partners
Contact Detail:
Chambers & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate in London
✨Tip Number 1
Get to know the company inside out! Research Chambers and understand their values, products, and customer success strategies. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success. Think about your past experiences and how they align with the role. We want to hear your success stories and how you've helped customers thrive!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Success Associate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Associate role. Highlight your relevant experience and skills, especially those that align with customer success best practices and any client-facing roles you've had.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can help our customers get the most out of their subscriptions. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role requires impressive communication skills, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. If you have any issues, feel free to reach out directly!
How to prepare for a job interview at Chambers & Partners
✨Know Your Customer Success Basics
Brush up on customer success best practices and procedures. Be ready to discuss how you’ve helped customers in the past, focusing on onboarding and retention strategies. This will show that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since this role is all about managing relationships, practice articulating your thoughts clearly and confidently. Prepare examples of how you've resolved customer queries or collaborated with teams in previous roles. This will highlight your impressive communication skills.
✨Familiarise Yourself with the Legal Sector
If you have any knowledge of the legal sector, make sure to mention it! If not, do a bit of research on current trends and challenges in the industry. This will demonstrate your interest and help you connect better with the interviewers.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, like handling a risky account or identifying upsell opportunities. Prepare your thought process on how you would tackle these situations, as it shows your proactive approach and problem-solving skills.
