Commercial Lead - Plaques and Individual Profiles in London

Location: London

Employment Type: Perm

Basis: Full Time

Overview: We are looking for a results‐driven, methodical individual with a passion for B2B sales to lead the commercial and operational function of our Plaques business.

Main Duties and Responsibilities: Chambers is the global leader in legal rankings, and our Plaques celebrate the excellence of top‐ranked law firms and lawyers. These elegant plaques are a mark of prestige, proudly displayed in offices around the world.

We are looking for a dynamic, entrepreneurial Sales and Operations Manager to take full ownership of our Plaques and Individual Profiles products. Reporting directly into our UK Commercial Director, the successful candidate will be responsible for:

• Strengthening commercial relationships across an existing account base
• Driving operational excellence
• Ensuring seamless delivery of plaques to our customers

You will work flexibly in our Fleet Street office twice per week.

Why you should apply:

• Be the face of a product that celebrates excellence in the legal industry.
• Join an established, respected, and ever‐expanding organisation with a track‐record of consistent business growth.
• Enjoy autonomy, creativity and a huge opportunity to build on our existing client relationships.

Main Responsibilities:

• Sales Ownership: Lead all sales activities for the Plaques product – from prospecting and pitching to closing deals and upselling to existing Chambers customers.
• Customer Engagement: Build strong relationships with the world’s leading law firms and individual lawyers, helping them celebrate their Chambers rankings with pride.
• Operational Oversight: Manage the end-to-end process—from order intake to production and delivery—ensuring every plaque arrives on time and in perfect condition.
• Enhanced Customer Journey: Oversee and improve the ecommerce platform to reduce friction in the buying journey, ensuring a smooth and user‐friendly experience.
• Product Strategy: Collaborate with internal Chambers teams – Sales, Marketing, Product and Finance – to refine messaging, explore new formats, and drive demand for plaques across the Chambers global client base.
• Reporting & Insights: Track performance, map existing accounts, identify growth opportunities, and report regularly to senior leadership.

Skills and Experience:

• Proven experience in B2B sales or account management, ideally selling into legal or professional services firms.
• Experience leading end‐to‐end operational delivery to maximize project efficiencies across commercial and/or fulfilment functions.
• Innovative and creative approach to driving new business and upsell opportunities.
• Self‐starter mindset with a passion for owning and growing a product.
• Comfortable working independently and cross‐functionally in a fast‐paced environment.

Person Specification:

• Ability to forge strong, long‐lasting relationships.
• Executive-level communication skills.
• Self‐motivated and target-driven.
• High attention to detail.
• Exceptional organisational and time management skills.

Equal Opportunity Statement: We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.